Quality Assurance Analyst
Sitel
Apr 2020 - May 2021 (1 year 2 months)
- Guarantee quality of customer experience interactions based on clientexpectations for a campaign of Wall Street Journal subscriptions.
- In charge of providing feedback and instant coaching about behaviors thatcould affect the interactions. Analyze data to find root causes and behaviors
- Frequently communication with the client to review and provide results of whatwas expected.