Ana Maria Jaramillo Lopez
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Account Manager
Bogotá, Bogota, Colombia
Timeline
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Education
Résumé
Jobs
38% verified
Senior recruiterTorreSep 2022 - Current (1 year 8 months)- Head of Talent Solutions Operations PremiumVerified experienceRemote experienceTorreMay 2022 - Sep 2022 (5 months)
- Account ManagerVerified experienceTorreMar 2022 - May 2022 (3 months)
- GCustomer Success ManagerGostudentJan 2022 - Mar 2022 (3 months)
- Account Manager SrVerified experienceRemote experiencePlatziJun 2020 - Dec 2021 (1 year 7 months)- Responsible for achieving high customer retention and growing the revenue from existing customers by applying world-class customer service principles. Achievements; ● Expanded organic revenue by 16% on a client base of 70 accounts during the first semester of 2021. ● Attained a revenue renewal rate of 105% of the annual quota in the first year by enhancing client relationships; my resolve was to focus on assisting our clients achieve their team training goals. ● Created training plans for 70+ companies across Latin America and Europe. ● Advised 20+ SMB clients in the third quarter of 2020 and exponentially assumed more responsibility in quarters one and two of 2021. Becoming responsible for 70+ Enterprise clients.
- Sales and Marketing Coordinator - B2B SubscriptionsEnjoy flowersOct 2019 - Mar 2020 (6 months)- In charge of the design and implementation of marketing and sales strategies for the B2B business area. ● Led the market research for the B2B line, and obtained important information that enabled the company to evaluate new business opportunities. ● Formulated an MVP that allowed Platzi to investigate new business lines. ● Participated in the creation of a marketing and distribution plan for an exclusive variety of flower in the American continent, which was a collaborative effort between Jardines de los Andes and a European breeder.
- Sales Representative.Enjoy flowersFeb 2018 - Oct 2019 (1 year 9 months)- Accountable for ensuring that our team would achieve the annual share of sales, liable for the implementation of the sales strategy, and heading the sales force team. Achievements: ● Accomplished the sales team goal by a 100%, on the first year of operations through the proper implementation of previously defined workflows, and by always adjusting them to the client needs. ● Led an initiative that helped the company achieve a growth of 600% in sales by the second year of operations through the optimization of multiple internal processes. ● Coordinated the creation of new products and collections in a fast-paced changing market, leading to an increase in our average order value.
- Communications InternIBMJan 2017 - Dec 2017 (1 year)- Manage the execution of the internal communications plan for Latin-American regions, supporting the marketing team with the creation of new digital strategies to drive sales and increase expansion opportunities across those regions. Achievements; ● Planned, produced, and executed the biggest educational event for the Latin American IBM Digital team, which had a direct impact on over 500 sellers across the region. ●Developed the internal and corporate communications for the IBM Digital Sales team in Mexico, enabling the management and sales teams to optimize the usage of their time. ● Orchestrated multiple tours/visits from Latin America senior executives to Colombia’s Digital Sales Center which facilitated the positioning of the center
Education
0% verified
- Agile & Design Thinking CertificationIBMAug 2017 - Sep 2017 (2 months)
- International Business and Affairs DiplomaUniversidad Pontificia BolivarianaFeb 2016 - May 2016 (4 months)
- Social Communication and JournalismUniversidad Pontificia BolivarianaJan 2013 - Feb 2018 (5 years 2 months)