Delegate Experience Specialist
Congressa
Jan 2018 - Aug 2018 (8 months)
Achieved a maintained satisfaction rate of 97%.
•Developed an all-team triage system to ensure other project sprints could continue moving forward.
•Decreased the turnaround time of projects to 24 hours only in Voice Categories and to 12 hours in Content categories during my championship.
•Facilitated over five thousand projects while ensuring a high success rate.
•Contributed to the launch of 5 new categories in our service offerings.