Gabriela Enríquez Meléndez

Customer success coordinator

Torre

Feb 2023 - Current (1 year 3 months)

- Addressing customer inquiries, troubleshooting issues, and providing timely resolutions. - Building and maintaining strong relationships with customers to ensure their satisfaction and loyalty. - Assisting new customers in understanding the platform.

Dedicated recruiter

Torre

Jan 2022 - Feb 2023 (1 year 2 months)

- Reviewing resumes and applications, conducting phone screenings, and evaluating candidates against job requirements. - Building and maintaining relationships with candidates, providing timely updates, and addressing any questions or concerns. - Collaborating with hiring managers to evaluate candidates, conduct reference checks, negotiate offers, and facilitate the hiring process.

N

International quality trainee

Nuevas TIC

Jan 2021 - Aug 2021 (8 months)

- Creation of 13 documents to meet the new requirements of the 2018 version. - Modification and update of 151 documents, including procedures, processes, SGS formats, policies, among others. - Performing the transition from ISO/IEC 20000-1:2011 standard to its 2018 version.

A

Alliance management leader

AIESEC

Aug 2020 - Jan 2021 (6 months)

- Doubled the number of proposed alliances for the semester (from six to twelve). - Developed a dashboard to measure indicators of the alliance generation process. - Managed planning and activity definition for the team in charge. - Structured the area based on objectives and measurements. - Leading the alliance generation process.

A

Member of the incoming exchanges department

AIESEC

Feb 2020 - Jul 2020 (6 months)

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Gabriela's behavioral traits
Gabriela's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.