Guillermo Plaza

Guillermo Plaza  Verified by 1. Click for details.

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CEO
Colombia

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Jobs 34% verified
  • Ministerio de Tecnologías de la Información y las Comunicaciones de Colombia (MinTIC)
    Desarrollo de Software
    Ministerio de Tecnologías de la Información y las Comunicaciones de Colombia (MinTIC)
    Sep 2021 - Dec 2021 (4 months)
  • Eagleware Solutions
    Co-Founder / CEO / Managing Director
    Verified experience
    Eagleware Solutions
    Apr 2008 - Current (16 years)
    - Accomplished EBITDA with 47% average in last four years based on sales performance and efficient operational costs. - Achieved average growth sales of 17% in last four years. - Designed and launched two products in last 18 months. - Identified and mitigated market changes, developing two new products from license to SaaS and changing business model from license to service, resulting in sales increase from £200K in 2018 to £380K in 2019 and 9% growth in 2020. - Led digital transformation as part of customer service strategy based on CRM, help desk automation, and chatbots; and digital marketing strategy and design of funnels, goals, budget, and process. - I oversaw the development and delivery of commercial and technological solutions, lon
  • CAlltech
    Channel Sales Manager
    CAlltech
    Nov 2002 - Jul 2005 (2 years 9 months)
    - Achieved increase of sales from $30K USD to $1M USD in two years, exceeding original target of $8K (which company had not achieved before). - Won Contact Centre bids, competing against AVAY, Genesis and Cisco, representing $600K USD in sales and contributing 72% of annual sales goal. - Recruited new big resellers, spreading risk from one reseller with 70% revenue concentration to six new resellers with 30% maximum concentration. - I controlled 30 distribution channels from a commercial management perspective. I orchestrated the delivery of a lifecycle customer interaction centre project. - I crafted and established business strategies for Unified Messaging, IVR, Billing, Prepaid, Recording, and Dialer, and opened new markets, launching an
Education 0% verified
  • Universidad de los Andes
    Postgraduate Diploma. Information Technology Management
    Universidad de los Andes
    Feb 2005 - Nov 2005 (10 months)
  • Universidad de la Sabana
    Diploma, Sales Management
    Universidad de la Sabana
    Feb 2001 - Feb 2002 (1 year 1 month)
  • Pontificia Universidad Javeriana
    Bachelor's Degree in Business Administration, Business Management and Marketing and related support services.
    Pontificia Universidad Javeriana
    Feb 1988 - Nov 1993 (5 years 10 months)