Financial Services Representative/Store Supervisor
Toronto-Dominion Bank
Jul 2008 - Aug 2012 (4 years 2 months)
Provide exceptional customer service by meeting all customer demands as
they relate to more complex inquiries.
Work with all operational systems and databases (i.e. NetQwery, Citrix, Lotus Notes, filling CTRs and AAA reports).
Providing mentorship, conflict resolution, process improvement and communication amongst employees.
Process new loan applications (Mortgages, HELOCs, Etc.) and provide the best customer experience from application to closing.
Recruit, interview, train and evaluate new employees in accordance with HR
guidelines.
Report suspicious activities according to the BSA and AML guidelines.
Serve as the branch security and operations officer by staying up to date with all banking regulations and ensuring all employees ar
