Implementation Consultant

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Implementation Consultant

A full-time team member or employee

Skills and experience needed

2+ years of experience
Training
Must have potential to develop
Customer Relationship Management
Problem solving
Verbal communication
Customer Success
Product management
Business Analysis

Organization(s) name(s)

Location

Monetary compensation

USD$51,000 to 103,000 /year
(Estimated by Torre The quoted compensation hasn't been verified by the organization. It's Torre's estimate based on the job requirements contained in the post. )

Monetary compensation

USD$51,000 - 103,000 /year
(Estimated by Torre The quoted compensation hasn't been verified by the organization. It's Torre's estimate based on the job requirements contained in the post. )

Responsibilities

• Participate in the full lifecycle of a client implementation from initial internal hand-off from our sales team to installation, system configuration, training and testing. • Develop a detailed understanding of the capabilities and limitations of the Exceed platform, architecture, and integrations to meet client needs • Leverage the Intellum Method for helping customers adopt and extract value from Intellum products • Based on expert knowledge of the platform, provide strategy on how best to utilize the platform to support customers’ business objectives– employee training and/or customer education • Partner with Sales to facilitate a smooth process from Sales to Implementation • Partner with the Customer Success Manager to help new customers transition from Implementation and existing customers execute on larger post-implementation projects • Partner with Training and Documentation teams to monitor and improve assets • Work with our Product Management, Product Engineering and Support team to resolve issues that occur during the implementation. • Accurately record implementation project progress including time recording • Facilitate discovery and requirements analysis sessions with customers • Track and report project metrics to the Project Manager to ensure project success and mitigate risk • Complete an effective hand-off from implementation to Customer Success Manager and to other internal groups at the end of the customer implementation.

Additional requirements (other than skills)

• 2+ years experience as an LMS administrator • 2+ years instructional design and/or training experience • SaaS software experience preferred • Strong verbal and written communication skills • Strong organization skills • Must possess a positive attitude • Must be a team player • Customer facing and\or training experience is a plus • Metrics • Total time from implementation kickoff to site launch • Implementation rating • Successful risk management and mitigation • Education • Bachelor’s degree in related field or equivalent experience

Language(s) required

English - fully-fluent

Challenges

• The Implementation Consultant is passionate about designing and implementing amazing user experiences. As an expert on the Intellum platform and Method, the Implementation Consultant will guide customers through the implementation process in a way that maximizes their investment. They will help create the platform strategy and then work with the customer and members of the Intellum team to execute that strategy.

About the organization(s)

• Intellum is an Atlanta-based SaaS company focused on corporate learning. We are the software engineers, developers and tech industry professionals who are helping our clients become more data savvy, applying machine learning techniques to significantly improve learning personalization, and developing monetization strategies that drive revenue with external audiences. We strive to live up to our company values of Simplicity, Honesty and Innovation every day and have been ranked as one of the Best Places to Work three years in a row by the Atlanta Business Chronicle. Our clients include organizations such as Cricket Wireless, Facebook, Google, Habitat for Humanity, and Randstad.

Additional details

• Occasional irregular work hours • Dexterity of hands and fingers to operate a computer keyboard, mouse, etc. • Extended time viewing a computer monitor • Sitting or standing for extended periods of time

Additional benefits

• Health insurance

Agreement type

Employment

Posted: February 21, 2021 02:22 AM

Diana Vargas
Diana Vargas
Administradora de empresas
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