Support Specialist - Linux - Remote

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Support Specialist - Linux - Remote

A full-time team member or employee

Skills and experience needed

1+ year of experience
Customer Service
Communication
Technical knowledge

Organization(s) name(s)

Location

Monetary compensation

USD$35,000 to 65,000 /year
(Estimated by Torre The quoted compensation hasn't been verified by the organization. It's Torre's estimate based on the job requirements contained in the post. )

Monetary compensation

USD$35,000 - 65,000 /year
(Estimated by Torre The quoted compensation hasn't been verified by the organization. It's Torre's estimate based on the job requirements contained in the post. )

Why this opportunity exists

We are currently seeking talented individuals to join our growing support team. Do you have a passion for customer service? Do you love problem-solving? Do you enjoy working in a team? Are you familiar with Linux Servers? If so, A2 Hosting has a position for you! First, let's get introduced. We are A2 Hosting, a global web hosting provider. We offer web hosting services that allow our clients to showcase their creativity and talents online. We have a growing global team with a strong culture of empowerment and professional development.

Responsibilities

• Deliver remarkable support experiences. • Get technical and provide creative solutions for complex problems. • Go the extra mile when solving client cases. • Resolve basic to complex client issues via email, live chat, and Phone. • Learn and have fun!

Additional requirements (other than skills)

• Strong customer service skills. • Excellent verbal and written English communication skills. • Strong desire to grow technical skills. • Previous experience in the web hosting industry is preferred but not required. • Experience troubleshooting Linux servers and applications (CentOS, CloudLinux). • Experience with Wordpress and other open source CMS’s is preferred. • Familiarity with common web hosting services (Cpanel, Plesk, PHP, MySQL, FTP, DNS) • Patience and perseverance to provide exceptional technical support to non-technical users.

Language(s) required

English - fully-fluent

About the organization(s)

• A2 Hosting, Inc. is a premier high performance hosting company with clients around the world. We are currently seeking an experienced Systems Engineer specializing or otherwise experienced in Linux-based infrastructure who can help us further develop our platforms and products as we continue to grow!

Team culture

• At A2 Hosting, our Core Values guide the work that we do. You might fit in well at A2 if these values describe you: • Passionate - We take pride in what we do • Collaborative - We think about the team first • Customer Focused - We are empathetic and respectful • Curious - We desire to learn and do better • Agile - We are able to move quickly and easily

Additional details

• Location: Provo, UT • For United States Based Employees we also offer: • Subsidized health insurance, dental and vision coverage. • Company-matching 401k, traditional or Roth • Short-term and long-term disability coverage • Company provided life insurance • Compensation is dependent on experience level. While this is not necessarily an entry-level position, we will gladly consider hobbyists, recent graduates, and students. US and Non-US candidates are welcome to apply! We do not offer relocation opportunities as this is a remote position.

Additional benefits

• Let’s talk about some perks. Our goal is to be a preferred employer. Here are some benefits we offer all our employees. We are always looking for new perks.
• Fully remote position.
• Healthy team culture and collaborative work environment.
• Bonus eligibility after 90 Days.
• Supportive management and team culture.
• Bonus for referring friends (referral program).
• Company sponsored parties, events, and conference attendance.
• Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time
• Paid parental leave

Agreement type

To be defined

Posted: November 20, 2020 01:15 PM

Sara Urrea
Sara Urrea Verified
Independient Recruiter
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