Gaming Support Agent S CH/EN - GP014B

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La comunidad global que trabaja de forma remota prefiere interacciones en Inglés. Cambiar tu idioma podrá impactar tu visibilidad.

Gaming Support Agent S CH/EN - GP014B

Empleado de tiempo completo

Habilidades y experiencia requeridas

Debe tener interés aunque no experiencia
Marketing
Social Media
Customer service
Game testing

Nombre(s) de la(s) empresa(s)

Ubicación(es)

Zona horaria

Salario

USD$20K to 63K /año
(Estimado por Torre La compensación mostrada no ha sido verificada por la organización. Es un estimado de Torre basado en los requerimientos de la publicación. )

Salario

USD$20K - 63K /año
(Estimado por Torre La compensación mostrada no ha sido verificada por la organización. Es un estimado de Torre basado en los requerimientos de la publicación. )

Gaming Support Agent S CH/EN - GP014B

Job description

We love geeking out and gaming as much as you do. Join 5CA and help us continue building on the principle of Gamers Helping Gamers: connect with your fellow geeky agents, work comfortably from your own home, and discover what it is like to provide support for some of the most popular games in the world.

What will I do?

As a player support agent, your duties will include but not be limited to:

  • Handling customer support (e-mail and live chat – no phone calls) by doing things like
    • Help players with account issues (compromised accounts, updates, etc.)
    • Resolve issues regarding refunds, purchases not going through, etc.
    • Assist players resolve technical problems with the game
    • Answer gameplay inquiries and helping sort out gameplay issues
  • Check updates & newly released content for the game you’re supporting
  • Take assigned training modules to help you improve even further in your job
  • Attend your weekly meeting with a team of 10-15 fellow agents and your manager

In short, you will be responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love.

And don't worry - You will start your first week(s) at 5CA going through training with your fellow new agents, to make sure you are prepared for the challenges ahead. And, of course, you will be paid as if you were already working, during your training.

Working from home

Working from home is an adventure that you will love taking part in. Whether you just don't like sitting in an office 8 hours a day, dislike the commute, or you just want to spend more time at home – Working remotely is the perfect way to work in our current, digital world.

As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and/or Instagram. For further details, please refer to our privacy policy.

Job requirements

  • You can write excellent Simplified Chinese
  • You speak English at a nearly native level.
  • You are available to work full-time and in a fixed schedule
  • You have in-depth knowledge about gaming and you love anything related to video games
  • You own a PS4, or an Xbox One, or a modern gaming PC/laptop
  • You are a fast learner, you take initiative and are awesome at troubleshooting
  • You have a dedicated quiet work space, located within your own residence
  • Experience in a Customer Service environment or an international business setting is a plus!

PC requirements:

  • An internet speed minimum of 1 Mb/s download and 0,5 Mb/s upload internationally.

  • A minimum of 6 GB RAM memory, with a 64-bit Windows 8 or newer version or MacOS.

  • An i5 processor (2,8 Ghz or faster), or better/ similar, max. 3 years old.

  • A screen with at least 1080p Full HD display. External monitors are acceptable.

  • A (smart)phone usable for two-factor authentication that runs at least:

  • Android 4.4 or newer

  • Apple iOS 10.0 or newer

We offer**:**

  • A position at a fast-growing company with ambitious A-level clients
  • A casual, international environment where you’ll work with people from over 40 different nationalities
  • Flexibility; working remotely means being able to work from anywhere in the world
  • No time wasted commuting between home and work
  • Top-notch tools, training, and colleagues

Idioma(s) requeridos

Inglés - Conversacional

Tipo de acuerdo

Empleado

Publicado 16 de junio de 2021 06:55 AM

Cristian David Villarraga
Cristian David Villarraga Verificado
SEO Analyst
Has enviado un signal a . ¿Te gustaría aplicar para esta oportunidad?
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