IT Support Engineer

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IT Support Engineer

A full-time team member or employee

Skills and experience needed

2+ years of experience
Technical support

Organization(s) name(s)


Time zone

Monetary compensation

EUR€30,000 to 40,000 /year
(Estimated by Torre The quoted compensation hasn't been verified by the organization. It's Torre's estimate based on the job requirements contained in the post. )

Monetary compensation

EUR€30,000 - 40,000 /year
(Estimated by Torre The quoted compensation hasn't been verified by the organization. It's Torre's estimate based on the job requirements contained in the post. )

Why this opportunity exists

Auth0 is looking for a Support Engineer to join the IT Team and empower all Auth0 employees to do their best work. You will focus on removing technical barriers to productivity and finding creative solutions to new challenges. The IT Team at Auth0 is a flexible and agile team, responsible for a wide variety of services and processes. The need for IT is constantly growing - that’s where you come in! You will provide top-notch support and troubleshooting while also designing and implementing solutions to meet existing needs, as well as anticipating future requirements and addressing them proactively. Task automation and tool creation are a big part of Auth0's culture, and should also be a part of our IT solutions. Some coding experience is strongly preferred. This is not a typical helpdesk position; we are looking for an innovative and self-motivated individual who can work closely with teams across the company to get things done. This is an exciting time to join Auth0 as we are growing quickly and there are plenty of opportunities to learn and implement new technologies. We will invest in your development and support your growth with the company. Auth0 has a distributed, international workforce with an inclusive culture that we are proud of.


• Provide excellent customer service and a timely response and resolution to IT requests. • Fulfill employee access requests and implement account management best practices. • Troubleshooting all kinds of applications, systems, and services. • Develop creative solutions to unexpected problems, working with different teams throughout the company. • Manage our fleet of Mac workstations and personal mobile devices remotely. • Maintain network equipment and solving network-related issues. • Administer a wide variety of external cloud services.

Additional requirements (other than skills)

• You have experience in a technical/customer support role. • You have a passion for providing an amazing support experience and a quick solution. • You are a problem-solver and are not intimidated by uncertainty - you will be thinking on your feet and researching problems on the fly. • You have a thorough understanding of macOS and are familiar with common troubleshooting and maintenance techniques. • You have some experience programming in a scripting language such as bash, JavaScript, or Python. • You are highly organized and self-motivated. • You have excellent English speaking and writing skills. Bonus points for: • Experience working with a remote workforce and in a fast-paced startup environment. • Experience with Google G Suite, Jamf Pro (previously known as Casper), Amazon Web Services, Atlassian Jira and Confluence, and other applicable cloud services. • Understanding of secure networking best practices.

Language(s) required

English - fully-fluent

About the organization(s)

Auth0 is the first identity management platform for application builders, and the only identity solution needed for custom-built applications. With a mission to secure the world’s identities so innovators can innovate, Auth0 provides the simplicity, extensibility, and expertise to scale and protect identities in any application, for any audience. Auth0 secures more than 100 million logins each day, giving enterprises the confidence to deliver trusted and elegant digital experiences to their customers around the world.

Team culture

Auth0 is an Equal Employment Opportunity employer. Auth0 conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or status as a Vietnam-era special disabled and other covered veteran status, or any other characteristic protected by law. Auth0 participates in E-Verify and will confirm work authorization for candidates residing in the United States.

Team structure

Auth0 safeguards more than 4.5 billion login transactions each month and its top priorities are availability and security. We like to think that we are helping make the internet safer. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles.

Agreement type


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Depends on the location of the candidate

Posted: November 11, 2020 08:35 PM

Yuliana Velasquez Ramírez
Yuliana Velasquez Ramírez Verified Weight adds credibility to recommendations. Weighted recommendations are given by people who’ve been recommended by others. Your recommendation weight is thus the sum of the weights of the recommendations you’ve received. 626
Independent Recruiter Advisor.
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