SaaS Implementation Specialist

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SaaS Implementation Specialist

Empleado de tiempo completo

Habilidades y experiencia requeridas

Debe tener interés aunque no experiencia
Design
Excel
Leadership
SaaS
Business
Communication
Customer Success
Management
Project management
Customer service
Training

Nombre(s) de la(s) empresa(s)

Ubicación(es)

Salario

USD$42,000 to 80,000 /año
(Estimado por Torre La compensación mostrada no ha sido verificada por la organización. Es un estimado de Torre basado en los requerimientos de la publicación. )

Salario

USD$42,000 - 80,000 /año
(Estimado por Torre La compensación mostrada no ha sido verificada por la organización. Es un estimado de Torre basado en los requerimientos de la publicación. )

Responsabilidades

• SaaS Implementation of Products and Services • Perform workflow analysis for new clients. • Work directly with new clients through virtual methods. • Become a product expert. • Share your knowledge and expertise with the rest of the team so eCivis can be the best it can be. • Coordinate the implementation of various types of projects. • Coordinates and prioritizes project tasks manage timelines maintains project plans. • Develop relationships with channel partners for onboarding processes. • Troubleshooting and detecting potential issues. • Ensure all configurations, integrations, and customizations are fully tested and ready for deployment. • Complete assigned projects on time, to specifications, and with accuracy and efficiency. • Provide ongoing feedback to the Implementation team lead and department head on ways to improve client onboarding and implementation success • Outlines the tasks involved in the project and delegates accordingly. • Addresses questions, concerns, and/or complaints throughout the project. • Ensures compliance with federal, state, local, industry, contractual, and company regulations, standards, specifications, and best practices. • Performs other related duties as assigned.

Requerimientos adicionales (que no sean habilidades)

• Excellent verbal and written communication skills. • Excellent interpersonal and customer service skills. • Excellent organizational skills and attention to detail. • Excellent time management skills with a proven ability to meet deadlines. • Strong analytical and problem-solving skills. • Strong supervisory and leadership skills. • Ability to prioritize tasks and to delegate them when appropriate. • Thorough understanding of or the ability to quickly learn about the project or product being developed. • Proficient with Microsoft Office Suite, including Teams. • The employee will need the ability to work remote for this position • Service and team-oriented: empathetic, respectful

Idioma(s) requeridos

Inglés - fully-fluent

Desafíos

• The position works in partnership with eCivis departments to coordinate resources and effectively implement the eCivis products and services in accordance with the client's needs. The Implementation Specialist works both collaboratively and independently with new clients and eCivis departments to ensure a successful onboarding experience and timely delivery of commitments.

Acerca de la organización(es)

• eCivis is the most trusted and widely used cloud-based grants management system in the nation for state, local, and tribal governments of all sizes. Our innovative grants management system addresses both programmatic and fiscal grant funding requirements throughout the grant life cycle, helping our clients easily overcome the challenges and heavy workload that come with managing grants.

Detalles adicionales

• Minimum of 3 years experience onboarding new clients to a software/ SaaS • Bachelor’s degree in a related field, which may include Computer Science, Business, or Engineering, required. • At least three years of related experience required. • Project management certifications/certificates are desirable. • Familiarity with ADDIE, Instructional Design, Facilitation Methods, APTD/ CPTD is a plus. • Please include any Grants Management or Public/ Government Business experience on your resume. • GOVTECH experience • Experience in the Public Sector and/or Grant Lifecycle Management is strongly preferred • Teaching and/or training experience

Tipo de acuerdo

Empleado

Publicado febrero 08, 2021 11:10 PM

Diana Vargas
Diana Vargas
Independent Recruiter
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