Customer Success Engineer

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La comunidad global que trabaja de forma remota prefiere interacciones en Inglés. Cambiar tu idioma podrá impactar tu visibilidad.

Customer Success Engineer

Empleado de tiempo completo

Habilidades y experiencia requeridas

Debe tener interés aunque no experiencia
Javascript
Customer service
Sales engineering
Problem solving
Programming languages
Project management
Verbal communication

Nombre(s) de la(s) empresa(s)

Ubicación(es)

Salario

USD$40,000 to 84,000 /año
(Estimado por Torre La compensación mostrada no ha sido verificada por la organización. Es un estimado de Torre basado en los requerimientos de la publicación. )

Salario

USD$40,000 - 84,000 /año
(Estimado por Torre La compensación mostrada no ha sido verificada por la organización. Es un estimado de Torre basado en los requerimientos de la publicación. )

Responsabilidades

• Adapt quickly to changing priorities and capable of operating in an ambiguous environment. • Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements. • Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms.

Requerimientos adicionales (que no sean habilidades)

• Past experience developing, implementing, or managing digital solutions. • Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client facing roles is preferred • Solid understanding of web technologies, analytics, front-end development, and best practices for UX/UI • Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus • Must exhibit proficiency in JavaScript development. • Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf • Expert knowledge of browser developer tools to test scripts & diagnose issues • Familiarity with the page load lifecycle & techniques for performance optimization • Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients • Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment. • Excellent verbal and written communication skills with exemplary presentation skills. • Socially competent and be able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical

Idioma(s) requeridos

Inglés - fully-fluent

Desafíos

• As a Customer Success Engineer at Quantum Metric, you will help to support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth. You will understand the challenges faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their objectives.

Acerca de la organización(es)

• Quantum Metric helps organizations build better digital products faster. Our platform for Continuous Product Design gives business and technical teams a single version of truth that’s fast, quantified, and grounded on what customers actually experience. The result: Teams agree on priorities, build products customers love, and innovate with speed and confidence.

Cultura organizacional

• We are obsessed with helping businesses deliver better digital products and experiences. We encourage creative problem solving, rapid innovation and bold goal-setting. Our relatively flat organization structure keeps everyone informed and enables people to get involved in solving the problems they care about most. We are a close-knit team moving fast to deliver value to our customers and continue pushing the envelope as we develop new products.

Detalles adicionales

• This will be the best group that you ever work with! We support one another through challenges and win as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career. • Group benefits • Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company) • Employee Assistance Programs (EAP) • Telehealth options • Voluntary Life & AD&D, STD, LTD • Healthy Rewards – Discount Programs • 401k and Options / Equity • Time off (Paid Vacation, Sick, Holidays) • 12 company holidays • 3 weeks (120 hours) accrued vacation • Sick leave (according to state mandated allocation) • Parental/Adoption Leave • Promotional Opportunities • Rewards and Recognitions programs • One-time stipend for work at home employees • Flexible work environments • Employee Discount Program (Perks at Work) • Employee Referral Program • Lead Referral Program • Latest MacBook Pro and awesome swag delivered to your door • Supportive and collaborative culture • Compensation: $90,000 - $125,000 $10,000 total bonus paid bi-annually

Beneficios adicionales

• Health insurance

Tipo de acuerdo

Empleado

Publicado febrero 12, 2021 07:42 PM

Diana Vargas
Diana Vargas
Independent Recruiter
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