Customer Success Business Consultant

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Customer Success Business Consultant

Empleado de tiempo completo

Habilidades y experiencia requeridas

Debe tener interés aunque no experiencia
Customer Success
Customer Relationship Management
Leadership
Verbal communication
Account management
Customer service
Problem solving

Nombre(s) de la(s) empresa(s)

Ubicación

Salario

USD$47,000 to 109,000 /año
(Estimado por Torre La compensación mostrada no ha sido verificada por la organización. Es un estimado de Torre basado en los requerimientos de la publicación. )

Salario

USD$47,000 - 109,000 /año
(Estimado por Torre La compensación mostrada no ha sido verificada por la organización. Es un estimado de Torre basado en los requerimientos de la publicación. )

Responsabilidades

• Teach clients how to analyze their data using the Quantum Metric platform to surface defects and opportunities for digital product enhancements • Develop a consultative relationship with each client via a thorough understanding of their business model, strategy, digital properties, key initiatives, and business goals • Provide guidance on best practices for leveraging Quantum Metric to solve business problems and effectively execute on their digital strategy via daily client interactions • Lead training sessions across a plethora of use cases to enable customers to be self-sufficient, while driving adoption across large audiences • Conduct regular working sessions with clients, product demos, and executive briefings. Travel up to 20% of the time to visit client onsite locations • Proactively analyze client data using the Quantum Metric platform to inform data driven improvements to digital experiences • Create presentations to summarize opportunities for site optimization and revenue recovery. Present findings with data driven recommendations and supporting analysis to key client stakeholders • Proactively identify at-risk accounts based on low platform usage, while creating & executing an action plan to drive platform adoption • Establish and maintain expert level knowledge of product capabilities & configuration options to leverage the Quantum Metric platform to enable customers and surface actionable insights • Serve as the voice of the customer internally at Quantum Metric, advocating for customer needs and providing input into the development of new platform features • Partner with account team to secure renewals and support upsell opportunities through enablement and business value

Requerimientos adicionales (que no sean habilidades)

• 3+ years serving in a digital analytics oriented role: Product/Customer Experience/Optimization/Experimentation Analyst, Consulting, or Professional Services. • Must be able to analyze digital datasets to draw meaningful conclusions and recommendations. Enjoys solving complex problems without straight forward solutions • Must have client facing experience and be comfortable in a training / subject matter expert (SME) capacity • A solid understanding of eCommerce, web technologies, digital analytics, and best practices for UX/UI. Familiarity with HTML, CSS, and JavaScript is an advantage • Experience with digital analytics and experimentation solutions such as Adobe Analytics, Google Analytics, Heap, Tealeaf, Optimizely, Maxymiser, or Adobe Target • Socially competent and able to build relationships with diverse audiences: senior leaders, middle managers, and individual contributors, both technical and non-technical • Strong time management skills. Must be able to multitask while juggling the needs of multiple clients simultaneously. Able to adapt quickly to changing priorities • Must be a self-starter, who thrives in fast-paced, ambiguous environments • Empathetic to client concerns and passionate about empowering customers to improve their digital experiences • Excellent verbal and written communication skills with exemplary presentation skills. Must feel comfortable presenting to large audiences of 50+ individuals

Idioma(s) requeridos

Inglés - fully-fluent

Desafíos

• The Business Consultant (BC) is responsible for driving client adoption of the Quantum Metric platform, while ensuring that customers are receiving tangible business value through our partnership.

Acerca de la organización(es)

• Since our founding in 2015, a growing list of brands have taken the Quantum Leap, including lululemon, IHG, and Carhartt. In 2019 Quantum Metric earned recognition for its revenue growth and product innovation from Deloitte (Top 100 fastest growing companies), CNBC (Upstart 100 most innovative companies), Gartner (Cool Vendor) and Ernst & Young (Entrepreneur of the Year). • The typical Quantum Metric customer achieves a full investment payback within three months of beginning to use our real-time digital intelligence platform and, on average, a 376% ROI over three years. We’re thoughtfully scaling out our team to add outstanding talent that is equally passionate about being part of a team that is fast-paced, innovative and values passion, persistence, and integrity.

Detalles adicionales

• This will be the best group that you ever work with! We support one another through challenges and win as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career. • Group benefits • Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company) • Employee Assistance Programs (EAP) • Telehealth options • Voluntary Life & AD&D, STD, LTD • Healthy Rewards – Discount Programs • 401k and Options / Equity • Time off (Paid Vacation, Sick, Holidays) • 12 company holidays • 3 weeks (120 hours) accrued vacation • Sick leave (according to state mandated allocation) • Parental/Adoption Leave • Promotional Opportunities • Rewards and Recognitions programs • One-time stipend for work at home employees • Flexible work environments • Employee Discount Program (Perks at Work) • Employee Referral Program • Lead Referral Program • Latest MacBook Pro and awesome swag delivered to your door • Supportive and collaborative culture • Compensation: Base $75,000 - $125,000 and $10,000 total bonus paid bi-annually

Beneficios adicionales

• Health insurance

Tipo de acuerdo

Empleado

Publicado febrero 12, 2021 05:33 AM

Diana Vargas
Diana Vargas
Administradora de empresas
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