Salesforce Administrator (Remote)

Love working with Salesforce? We are looking for a remote Salesforce Admin to join our top-notch Sales & Marketing Infrastructure team made up of administrators, analysts, and engineers.

In this role, you will be responsible for supporting our 4500+ user org, scaling, and improving Yelp's CRM system, leveraging your experience and deep knowledge of Salesforce to design standard and creative solutions. By nature, you're a problem solver and excited to learn about business processes. Our team’s favorite days are the ones where we find a solution to a challenging problem. You have a customer service-oriented mindset with an eagerness to learn, grow, develop, evangelize Salesforce technology across the organization, all while being on an awesome team that shares the same passion of solving problems

Sound exciting? Keep reading.

We’d love to have you apply, even if you don't feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.

This opportunity is fully remote and does not require you to be located in the Toronto region. We welcome applicants from throughout Canada.

Where You Come In:

• Provide strong problem solving and technical skills to effectively design quality solutions. Partner with Business Systems Analysts to design and configure solutions that are scalable and meet the requirements of our internal stakeholders.
• Participate in the testing and deployment of day-to-day and project-based configuration changes.
• Work with internal customers to understand their needs, identify the problem and direct them to the proper solution or provide instructions for self-help.
• Lead end user day-to-day support and a high volume of requests that require careful scrutiny and emotional intelligence.
• Utilize Release Management processes to implement new as well as update existing applications.
• Review requests and troubleshoot issues to understand technical deficiencies of the product, define root causes, and implement proactive resolution design or solution.
• Develop deep knowledge of Yelp’s business, processes, and technologies to proactively seek out inefficiencies and work cross-functionally to recommend action.
• Support and maintain effective relationships with customers and cross-functional teams such as Business Systems Analysts, Engineers, Sales, Marketing and Operations.

What It Takes to Succeed:

• 5+ years Salesforce administration experience & proven knowledge of Salesforce CRM and Force platforms.
• Deep understanding of Sales Cloud and Service Cloud. Experience with Marketing Cloud, Community Cloud and Pardot is a plus.
• Strong knowledge of  3rd party tools such as Zuora and Adobe E-sign preferred.
• Experience designing,configuring and executing in a highly collaborative, agile and fully remote environment.
• Detail-oriented, organized, self-motivated, hard working, and a great team player with excellent interpersonal skills.
• Salesforce Certified Advanced Administrator (preferred).
• Able to prioritize tasks, identify trends, and manage an escalation process including status updates to management and internal customers.
• Experience working in a heavily customized Salesforce environment and/or working in a 3000+ user environment (a plus).
• Bachelor's degree preferred, but not required.

#LI-Remote

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

_We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us.