• Hopin is seeking a Customer Success Manager who is personable, self-driven, passionate and ambitious! We're looking for someone with strong experience in this field, good at making decisions on the go, is helpful, supportive and a team player. Virtual Event experience is a plus.
• Manage a portfolio (20-30 accounts) of strategic/enterprise customers and execute on key objectives across the entire portfolio • Welcome and onboard Enterprise customers, partnering with them to create successful events • Offer ongoing dedicated support to the accounts you manage • Assist with technical dry-runs, preparing the customer for a successful event • Communicate with customer often via email and video calls • Be proactive and friendly, offering the highest level of support to customers • Collate customer feedback and communicate this to the product team • Work with our product engineers to make Hopin easier to use • Work with our sales and support team for optimal customer success • Identify opportunities for networking, referrals and expansion
• 4 years + experience in Account Management, Customer Success within a SaaS company • Fluent English speaker with outstanding written and verbal communication skills; you have the ability to read, interpret, and clarify customers' goals, and then craft thoughtful responses to help them achieve those goals • Tech Savvy - loves software, tech and excited to learn new software • Ability to teach yourself new skills and competencies, and finding answers yourself • Excellent presentation and public speaking abilities • Great problem-solving abilities - assess all options before making a decision • Exceptional organization skills - you're used to juggling multiple priorities • Have a "can do" attitude • Can work at a fast-paced environment
• Previous experience with a video platform • Experience working at an early stage startup • Virtual Events experience
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