Customer Service Representative Work from Home MA

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The global remote work community tends to interact in English. Switching languages might impact your visibility.

Customer Service Representative Work from Home MA

A full-time team member or employee

Skills and experience needed

Verbal communication
Customer service
Customer relationship management
Problem solving

Organization(s) name(s)

Location(s)

Time zone

Monetary compensation

USD$22K to 46K /year
(Estimated by Torre The quoted compensation hasn't been verified by the organization. It's Torre's estimate based on the job requirements contained in the post. )

Monetary compensation

USD$22K - 46K /year
(Estimated by Torre The quoted compensation hasn't been verified by the organization. It's Torre's estimate based on the job requirements contained in the post. )

Customer Service Representative II (CSR II)
The CSR II embodies the core values of SaviLinx:

  • Makes every Interaction Count
  • Acts with Respect and Integrity
  • Demonstrates Passion for Continuous Improvement
  • Worthy of Trust from all Stakeholders

Job Location: Lawrence, MA (Work from Home)

Job Description
Summary/Objective:
The Customer Service Representative II is responsible for providing English-only customer service support through a variety of platforms.

Duties/Responsibilities:
• Coordinates claims electronically and via telephone.
• Handles eligibility inquiries and all lines of business.
• Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
• Ensures first call resolution through problem solving and effective call/email/chat handling.
• Meets demands for privacy, confidentiality, precision.
• Documents all customer information, communications in Customer Relationship Management (CRM) system.
• Maintains a working knowledge of our clients’ requirements using a Knowledge Base.
• Provides mentoring, training, and development to other CSRs as needed.

Qualifications:
• Flexibility to work variable days and hours
• 18 years of age or older
• Demonstrated success in customer service work via phone, email, chat, or in person
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
• Customer service oriented (empathetic, responsive, patient, and conscientious)

Other Duties:
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Language(s) required

English - Conversational

Agreement type

Employment

Posted: March 22, 2021 08:08 AM

Diana Vargas
Diana Vargas
Independent Recruiter
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