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We are looking for an energetic, resilient and highly operational champion with a strong ability to implement successful CRM campaigns and to overcome operational obstacles. The CRM Developer is responsible to ensure proper development, execution, QA and maintenance of the CRM tools. This is a unique opportunity to join an exceptional team and a rewarding environment in one of the fastest-growing businesses in Europe.
• Clarify, capture, and optimize business logic and requirements from CRM strategy teams in order to build complex, multi-layer CRM automation and ad-hoc campaigns utilizing both internal and external platforms and tools. • Be involved in briefs and kickoffs of new projects working closely with cross-functional partners to properly architect solutions prior to building. • Administration, testing, debugging and documenting projects and technical support in CRM tools. • Create, implement and oversee a rigorous QA process resulting in a 0 defect rate in our communications. • Script dynamic comms using Liquid code to create a personalized user experience. • Craft a coherent product vision, strategy, and roadmap for the CRM tools implementations, that increases DVR and PAS engagement and retention. • Strong communications and experience rolling out multiple products to market at scale. • Develop an end-to-end product rollout plan and project-manage implementation. • Track core business metrics related to the product. • Identify key problem areas impacted by the product post-launch. • Surface and advocate for key insights from the business to inform product improvements. • Collaborate with MI to develop comprehensive experimentation plans and to understand the business impact of your features (creations of Business cases). • Execute. This means being constantly biased towards action, knowing the data, being in the details, setting a high bar and building strong collaborative relationships with other teams, thinking boldly, disambiguating, always thinking of the customer first and rapidly iterating towards something demonstrably awesome.
Several years of experience in the management of infrastructural systems and applications
• FREE NOW (formerly mytaxi) is a leading mobility provider. FREE NOW currently operates in London, Brighton, Edinburgh, Manchester, Nottingham, Oxford, Reading, Derby and Leicester. With two requests every second, FREE NOW directly connects passengers and drivers with just two taps of the app. • FREE NOW is part of the mobility joint venture between BMW and Daimler, formed in February 2019. In July 2016, mytaxi announced the merger with Hailo, the leading taxi app in the UK and Ireland - an important step towards becoming Europe's largest e-hailing app. • Today, FREE NOW works with 700 employees in 26 offices across Europe. Eckart Diepenhorst is the CEO of FREE NOW Europe.
At FREE NOW, we commit to being an equal opportunity employer. We consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We celebrate diversity and have a clear vision: to be the place where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are following our purpose of making mobility available for everyone.
• Your wellness and work-life balance matters to us. We offer trust-based and flexible working hours as well as the option to work from home. • Location: Hamburg
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