Customer Success Associate

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Customer Success Associate

A full-time team member or employee

Skills and experience needed

1+ year of experience
Customer service
ProActive
Communication
Must have potential to develop
Zendesk
SQL

Organization(s) name(s)

Location

Time zone

Monetary compensation

USD$18,000 /year

Monetary compensation

USD$18,000 /year

Why this opportunity exists

We’re crafting the future of the voice-over industry and we’re currently looking for a full-time Customer Success Associate who’ll help Voice123’s voice actors find work around the world! Are you comfortable in the high-pressure environment of a fast-paced technology company? Then this is your career opportunity!

Responsibilities

•Communicate with users who need support. Our main tool is Zendesk. • Write emails, take live chats, and call users to ensure that every voice over project gets the voice over it needs. • Deal with complex client requests and manage projects that need attention. • Offer assistance and provide solutions to users when something goes wrong. • Provide each and every customer with the highest quality service and a happy, memorable experience. • Manage your own OKRs, KPIs, and roadmaps. • Inbound/outbound sales efforts. • Run weekly experiments to discover new sales solutions.

Additional requirements (other than skills)

Some of the hard and soft skills you’ll require for this role: • Pro-activity. • Have a proactive mindset. • Have we already shared that pro-activity is important to us? • The ability to respond creatively to unexpected situations and turn problems into opportunities. • The ability to work under pressure, handle several conversations simultaneously, and be adaptive to a fast-paced environment. • Strong problem-solving skills and familiarity with web technology. • Passion and an entrepreneurial attitude. • Strong communication skills. • Knowledge of SQL or Zendesk is a plus. • Adaptability. • Inquisitiveness. • The ability to manage tight deadlines. • A learning mindset. • Native English speaker/writer or C1 level certification. Other languages are a plus.

Language(s) required

English - fully-fluent
English - fully-fluent

Career path

You will be expected to remain in this role for at least 1 year. The knowledge and experience you’ll gain may then enable you to perform any of the following roles, either at Voice123 or somewhere else: • Senior Customer Success Associate at Voice123 • Head of Operations • Sales & Marketing associate • Community manager • UX Researcher • Intrapreneur • Founder of your own business.

About the organization(s)

Our mission is to craft the future of the voice-over industry and lead where others follow. 14 years ago, Voice123 pioneered online voice casting by creating the first platform of its kind that could help voice actors start, consolidate, and build a successful, lifelong career.

Team culture

Working at Voice123 means you will be surrounded by proven entrepreneurs who are eager to teach and hungry to learn. We love our team members and encourage their personal and professional development inside and outside the company. Our team is totally committed to helping our voice actors and clients succeed.

Team structure

You will be working directly with the Senior Customer Success Associate. Of course, as we learn, experiment, and grow, our team structures may change.

Additional details

We are both used to and encourage working in a distributed manner, so this role is open to professionals that are able to work from 9 to 5 in one of the following time zones: GTM+2, GMT-5, GMT-7, regardless of their location. While you can work from home, you can also work from a coworking space of your choice. We’ll pay for it.

Additional benefits

• Cost of coworking space will be covered
• Health insurance
• In-person periodic retreats
• Equipment will be provided

Agreement type

Depends on the location of the candidate

Currency exchange and taxes to be paid by

Depends on the location of the candidate

Posted: February 11, 2021 09:14 PM

Maria Alejandra Lozano
Maria Alejandra Lozano Verified
Operations & Marketing
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