TEMPORARY Customer Service Representative

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The global remote work community tends to interact in English. Switching languages might impact your visibility.

TEMPORARY Customer Service Representative

A full-time team member or employee

Skills and experience needed

Must have potential to develop
Problem solving
Client relations
Customer service

Organization(s) name(s)

Location(s)

Time zone

Monetary compensation

USD$22K to 46K /year
(Estimated by Torre The quoted compensation hasn't been verified by the organization. It's Torre's estimate based on the job requirements contained in the post. )

Monetary compensation

USD$22K - 46K /year
(Estimated by Torre The quoted compensation hasn't been verified by the organization. It's Torre's estimate based on the job requirements contained in the post. )

Pioneer Credit Recovery Inc

Do you enjoy research and problem solving? Do you enjoy talking to and helping customers by phone?

NAVIENT HAS IMMEDIATE OPENINGS FOR TEMPORARY, CUSTOMER SERVICE REPRESENTATIVES, TRAINING CLASS BEGINS MONDAY, APRIL 5TH!

Join Navient as a temporary work-from-home Customer Service Representative at $17.00/hour plus bonus- Computer equipment will be provided! This temporary assignment is expected to last approximately 3-6 months; however, assignment may be shortened or lengthened based on business need. This temporary position is not eligible for benefits.

This new role will be fast paced managing inbound and outbound calls and performing data entry related to a new program. You will assist customers by researching their account and providing prompt and accurate information in a courteous and professional manner.

Please Note: Applicants must reside within 1-1.5 hours of Arcade, NY, Perry, NY or Horseheads, NY

Work Schedule

Virtual Training Hours:

Monday- Friday, 8 AM-5 PM EST

Regular Schedule:

  • Monday- Friday, 8 AM-5 PM EST (may work longer depending on call center volumes)
  • Must work 1 Saturday per month

MINIMUM REQUIREMENTS:

  • High School Diploma or G.E.D.
  • Applicants must be located within 1-1.5 hours of Arcade, NY, Perry, NY or Horseheads, NYOffice
  • Experience in servicing customers with professionalism, diplomacy and consideration for the customer’s requests or concern
  • Some completed college coursework will serve as substitute for work experience
  • High speed internet access (Minimum 10MB upload speed, 5MB download speed)
  • You must use an ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spot.
  • Landline phone or cell phone
  • Must be able to download an app on a Smartphone or tablet
  • Private workspace or home office free of distractions and outside noise
  • Excellent written and verbal communication skills
  • Fast learner, ability to maintain an in-depth understanding of the training curriculum
  • Excellent PC and internet navigation skills
  • Efficient time management skills

PREFERRED QUALIFICATIONS:
Prior experience in a high-volume call center preferred

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.

Language(s) required

English - Conversational

Agreement type

Employment

Posted: March 22, 2021 08:11 AM

Diana Vargas
Diana Vargas
Independent Recruiter
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