Customer Success Engineer

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Customer Success Engineer

A full-time team member or employee

Skills and experience needed

3+ years of experience
Customer Success
Customer service
Technical support
Databases

Organization(s) name(s)

Location

Monetary compensation

USD$64,000 to 85,000 /year
(Estimated by Torre The quoted compensation hasn't been verified by the organization. It's Torre's estimate based on the job requirements contained in the post. )

Monetary compensation

USD$64,000 - 85,000 /year
(Estimated by Torre The quoted compensation hasn't been verified by the organization. It's Torre's estimate based on the job requirements contained in the post. )

Why this opportunity exists

• We’re looking for a proactive and detail-oriented Customer Success Engineer to consult and guide our customers on all technical aspects during implementation and throughout the customer lifecycle to ensure that they achieve success. From data migration to integration configuration, you’ll be the primary technical resource for our customers. • Customer Success Engineers are expected to be fluent in the technology and tools used across all Kuali Product teams - Node.js, React, Web Services (REST and SOAP) - and have a love for process improvements and automation.

Responsibilities

• Advising and training customers on technical implementation/onboarding tasks • Designing and building implementations • Consulting and advising customers in regards to designing system integrations and API usage • Partnering with customers on migration of legacy data, both strategy and execution • Working hand-in-hand with Kuali Customer Success Managers during implementation • Assisting with diagnosis and resolution of technical issues reported by customers • Travel up to 33% for pre- and post-sale activities

Additional requirements (other than skills)

• You have experience developing integrations with enterprise systems. • You are a motivated self-starter with a determination to get results. • You live in a growth mindset with an enthusiasm for learning. • Your peers and previous colleagues would describe you as a great team player because of your strong interpersonal skills and ability to build relationships. • You can successfully convert customer-speak to engineer-speak without using a translation app. • You are proactive and sensitive to customer needs; some even suspect you may be a mind reader. • Your communication skills, both spoken and written are renowned. • You understand and have experience with software development processes, web APIs, integrations, and databases (SQL and No-SQL). • You are proficient in tools and technology used by Kuali: Github, MongoDB, Javascript • You are flexible and can work independently, cross-functionally, and on multiple initiatives at the same time. • You’re like a chameleon...able to adapt to evolving priorities in a fast-paced environment. We’d be delighted if you bring experience with: • One or more of these technologies:, Asana, Zendesk, AWS (specifically Lambda, CloudWatch, DynamoDB, CodePipeline, and Elastic Beanstalk), Docker, New Relic • The Higher Education community

Language(s) required

English - fully-fluent

Career path

• You have 3-5 years of experience implementing or supporting an enterprise-class system at an institution of higher education or similar institution.

About the organization(s)

• Kuali builds software solutions for higher education. We help our customers — colleges & universities — focus on providing a fantastic education to students by decreasing their administrative costs. We work in a competitive space, ripe for innovation, with users ready to be delighted. • Kuali has been voted a top place to work for 3 years in a row by the Salt Lake Tribune. We also made Forbes' list of America's Best Startup Employers for 2020. Not too shabby.

Team culture

• Iterate to evolve • Cultivate openness • Act with accountability • Assume the best • Practice humility • Deliver amazing experiences • Make mistakes • As team members at Kuali, we learn from and teach each other, we practice transparency and empathy, and we delight in delivering value to our customers. • We work remotely, and have for years. Distributed work is in our bones, with a history of institutions working across state lines on open-source software for more than ten years. Our employees each work in the environment where they’re happiest, from Pennsylvania to Hawaii. We work consciously to create a collaborative and healthy remote work culture, and we travel to meet in person a few times each year.

Additional benefits

• Autonomy
• 401k matching (up to 4% of your salary)
• Full health premiums paid by company for you and dependents
• Take the time off that you need (we don’t track sick or vacation time)
• Paid holidays
• Annual tech hardware budget to buy whatever you want to do your job
• Annual conference and training budget to learn what you want to learn
• Catered lunches & fresh fruit if you are local
• Remote-friendly environment

Agreement type

Employment

Posted: February 16, 2021 05:11 PM

Manuela Vargas Jaramillo
Manuela Vargas Jaramillo Verified
Independent Recruiter
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