- Español (es)
Technical Support Application Engineer
Habilidades y experiencia requeridas
Nombre(s) de la(s) empresa(s)
Ubicación(es)
Salario
Salario
Responsabilidades
• Identifies and recreates customer’s issues in lab environment to recommend and clearly communicate resolutions. • Works independently and proactively with other members of the technical support team to resolve customer application issues in a timely fashion. • Servers as a pre-sales resource to internal and external sales teams to recommend best-fit product solution for any given application. • Collaborates with Product and Quality Managers to resolve quality issues and suggest product improvements. • Creates sample applications, product demos, technical documents and other related items for sales, marketing, and support efforts. • Provides technical product training to sales team, channel partners, system integrators, and end users. • Communicates any product issues with global product development teams for second tier support. • Maintains and improves current knowledge through personal education and training. Stays abreast of upcoming product releases as well as current and future technological trends. • Interfaces with customers in the field to support new projects or investigate potential quality issues. • Assists with material return authorizations and serves a technical advisor to RMA coordinators and technicians. • Provides product specific support to the production team upon request. • Other duties as assigned.
Requerimientos adicionales (que no sean habilidades)
• Technical Degree in Engineering, Computer Science, Electronics, or equivalent. • Technical knowledge or aptitude for the following: • Ethernet and wireless networking (certification a plus) • Industrial communications and automation hardware • PLC and I/O concepts • Industrial communication protocols: Modbus, EtherNet/IP, etc. • Excellent verbal and written communication skills • Strong organizational skills and calm demeanor required • Must be a team player, but able to work independently; self-starter • Ability to create and develop relationships with others throughout the organization to enable you to get things done more efficiently and effectively • Ability to travel to customer sites (approximately 10%)
Idioma(s) requeridos
Detalles adicionales
• Provides exceptional pre- and post- sales technical support of Advantech’s Industrial IoT Device and Communication products for end users, system integrators, distributors, and internal sales forces. Responsible for telephone, online chat, and email product support and serves as the primary support liaison between the company and our customers. You can work out of our Blue Ash, OH or Ottawa, IL office.
Tipo de acuerdo
Publicado 3 de febrero de 2021 05:47 PM
Diana Vargas
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