NDWA Labs, Research and Analytics Director, Chatbots

  • Facebook
  • Twitter
  • LinkedIn
  • Email
  • Search
  • Jobs/gigs
  • Post a job
  • Your jobs (posted or applied)
  • Alerts (preferences)
  • Your genome
  • Signal
  • Messages
  • Torre's product roadmap
  • Request features
  • API for developers
  • Help
  • English (en)

What language do you want to use Torre in?

NDWA Labs, Research and Analytics Director, Chatbots

A full-time team member or employee

Skills and experience needed

5+ years of experience
Data Science
Communication skills
Software Development

Organization(s) name(s)


Monetary compensation

USD$80,000 to 90,000 /year

Monetary compensation

USD$80,000 - 90,000 /year

Why this opportunity exists

NDWA Labs’ La Alianza media venture and chatbot puts vital information and resources directly into the hands of cleaners, nannies and home care workers. Launched as an experiment, La Alianza grew quickly to more than 200K domestic worker subscribers. We are looking for a Research and Analytics Director as we grow La Alianza in size and impact, and to lead a new initiative to use the chatbot to conduct original and accurate market and working condition research. You’re a seasoned researcher and analyst who wants to roll up your sleeves to help build something great. You combine academic curiosity and training, with business analytics chops. You love finding the story in data, and working collaboratively to test hypotheses and share learnings. You are rigorous about accuracy. You can translate research into lucid, compelling prose and graphics. You are comfortable with a hands-on role where you not only design studies but execute them, and help build and improve the team’s analytics platforms. You are excited to work in a vibrant, women of color-led start-up and social movement environment.


You will lead research and analytics for a digital media platform that includes a chatbot, news website, facebook page and facebook groups (all in Spanish) and may expand to include other channels and languages. This position is currently funded for one year by a significant philanthropic investment and is likely to continue given successful outcomes. Key responsibilities include: Research and Experimentation: • Create tools to research domestic work markets and conditions via our chatbot and news products • Design, execute (in partnership with product team) and analyze at least one worker survey per month • Work with product team to: optimize engagement in surveys and ensure accuracy of data; segment chatbot audience to meet research and impact goals; create and test content types that share research findings back to workers • Partner with academic advisors to increase accuracy and impact of research • Draft internal and public learning reports Data Analytics: • Work closely with product team to unearth solid audience insights to fuel strategy, creative ideas, tactical plans, and product decisions • Maintain and co-design team dashboards and trackers • Oversee regular data extractions, coding, cleaning, and analysis of data (including from Chatfuel, Facebook business manager, Google Analytics, EveryAction) • Produce data, insights and reports for NDWA’s policy and field teams • Produce data, insights and reports for funders and press, in partnership with NDWA development and communications teams • Contribute to the maintenance and optimization of our backend platforms Project Management: • Ensure release of timely learning reports, including supervising design, production and distribution • Lead process for sharing team insights and research internally, including producing monthly internal learnings reports • Work with leadership to design and ensure participation in Labs-wide internal dashboard and impact evaluation tools

Additional requirements (other than skills)

• 5+ years relevant experience in data science, data strategy, digital analytics and research • Experience managing large amounts of complex data, running quantitative queries and producing compelling visualizations • Experience using statistical software syntax • Python or other relevant programming ability highly preferred • Ability to turn complex results into a compelling narrative for a non-technical audience • Have served as author on published research reports, preferably in social sector • Project or product management experience a plus • Spanish-language ability preferred • A commitment to advancing progressive social change

Language(s) required

English - fully-fluent

About the organization(s)

• NDWA Labs is the innovation arm of the National Domestic Workers Alliance, one of the country’s leading progressive social movement organizations. At NDWA Labs, we’re building technology products that transform domestic work jobs into good jobs by bringing respect, living wages, and benefits to an invisible, undervalued, and vulnerable part of the economy. Rather than optimizing within the status quo, NDWA Labs leverages tech to disrupt power and fundamentally change the ways in which work is organized for the millions of women and immigrants in the domestic work industry. • In March 2020, the Coronavirus Care Fund (CCF) was established by the National Domestic Workers Alliance to provide emergency financial assistance for domestic workers to support them in staying safe and staying home. The technology that powers this effort is built by NDWALabs. This effort has already distributed $3 million to over 7,500 domestic workers.

Additional details

• Full and generous health, dental, vision and paid time off benefit coverage included for employee and immediate family members • FLSA Status: Exempt • Location: Remote or New York City • Position: Full Time • Start Date: ASAP

Agreement type


Posted: June 27, 2020 11:11 PM

Brallan Mendoza
Brallan Mendoza Verified
Independent Recruiter Advisor
You have signaled . Would you like to apply for this opportunity?

Signals are a way of compiling a list of people you’ll consider working with. Others can signal you as well.

By signaling a person or organization you notify them that you’ll consider working with them. Thus:

  • You will be notified of all or relevant jobs they post or when they’re open to new opportunities (your choice).
  • When they search for talent, they’ll notice you signaled them.
  • Your signals are only visible to people you have signaled. You can, however, share them with others to collaborate.

55% of jobs are filled via referrals 1 . With Signals, Torre makes it easy for you.

Brallan is using Torre to find talent and opportunities. LEARN MORE and POST A JOB.