eXp Realty is one of the fastest growing real estate brands in North America, with thousands of agents operating across the United States, Canada and around the world. As a full-service real estate brokerage, eXp Realty provides 24/7 access to collaborative tools, training and socialization for real estate brokers and agents through its 3-D, fully-immersive, cloud office environment.
eXp Realty attracts the most talented people from all fields. Whether you're a real estate professional, engineer, marketer, accountant or another field, you'll be challenged and inspired every day. Join us on this incredible journey!
We are fully remote!
The Transaction Coordination team is responsible for assisting with transaction-related tasks and delivering exceptional service to our eXp agents. They simplify the process for the agent and work closely with all parties to ensure all transaction deadlines are met, and information is provided on time. The Senior level TC holds an active real estate license and helps oversee the state TC team.
World-class customer service/experience is required for every interaction with strong problem-solving skills, empathy, and urgency to every engagement.
Create transaction-related documents, as permitted by state
Work closely with state Designated Managing Broker to ensure licensed activities are approved
Perform tasks assigned to licensed TC’s only
Review and oversee work completed by the Transaction Coordination state team
Receive escalated requests from agents, staff, and third parties
Host calls with potential TC clients (eXp agents) and provide an overview of services
Confirm team coverage and PTO requests
Complete transaction-related tasks as assigned/requested
Oversee all aspects of the transaction and keep third parties, agents, and clients updated on progress.
Track key transaction-related milestones and update calendar to track timeline
Create files in the back office system and review documents for accuracy prior to uploading
Open/ order third party services as directed by eXp agents
Update agents on progress and request missing information/documentation
Complete tasks by assigned deadlines
Keep back-office software updated at all times
Attend team meetings Oversee all aspects of transactions from the initial contract to close.
Prepare all listing materials (listing agreements, seller disclosures, MLS, etc) and upload them into the Skyslope office for broker review of compliance.
Coordinate title/escrow, mortgage loan, and appraisal processes.
Maintains communication with clients, agents, title companies, lenders, and brokers regularly.
Review transaction documents and incoming settlement statements to ensure documents match.
Able to work with agents and settlement companies to identify and resolve errors on file.
Organize transaction documents and check for accuracy between all systems.
Respond to agents’ questions in a timely and professional manner;
Performs other duties as assigned
Strong attention to detail in reviewing documents and entering data is required;
Assist the immediate needs of agents and brokers
Ability to maintain confidentiality and work well with agents;
Work independently, resolve problems in a timely manner
eXp Realty is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law.
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