📱 Applications support analyst - Team lead 🧮

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📱 Applications support analyst - Team lead 🧮

A full-time team member or employee

Skills and experience needed

2+ years of experience
Project management
1+ year of experience
Must have potential to develop

Organization(s) name(s)


Monetary compensation

Monetary compensation

Why this opportunity exists

Verifone is seeking a senior applications engineer & regional team leader to work as part of its 'cloud services' team to support and maintain the various databases and applications within its payment environment. Additionally, the successful will candidate will be expected to provide leadership and guidance to other engineers working on the platforms, while reporting to and working alongside the global team lead. The primary focus for this role will be to support Verifone's global APM and PIM platforms which are hosted primarily on RedHat Linux and MySQL DB. These environments, hosted primarily in a private cloud, are designed to process millions of requests each day. To achieve this the company offers 24/7 services with strict service availability and service level agreements. The secondary requirement will be to lead the other engineers and work alongside other team leaders, defining standards, controls, and processes. Dependent on business requirements, the scope of this role may change.


• Lead a team of engineers providing input and guidance as needed to deliver a stable, performant, resilient platform. Provide a local point of escalation for engineers. • Work alongside the global team lead to define priorities and meet committed delivery and project dates. • Support key DevOps concepts including CI/CD-deployment automation and zero downtime implementation. • Work alongside cloud-ops, development, and infrastructure teams to support scripting the automation for building and deploying applications. • Recommend improvements and optimizations to improve the overall reliability, performance, and cost of the VCS platform. • Implement continual improvement of a gateway application, database, and service architecture and monitoring. • Complete acceptance testing of new releases and patches, providing technical feedback to development and QA teams. • Manage deployment of system changes and maintenance tasks during specified maintenance windows. • Complete BAU tasks, escalating where exceptions occur. • Develop and implement new BAU tasks and manage change within BAU task procedures. • Review documentation and change control for technical accuracy. • Prepare technical documentation and SLA reporting. • Provide input into the development and application of policies and procedures. • Fulfil business requests and customer boarding requirements. • Liaise with internal cloud services teams -24/7 ITOC, networking, infrastructure, and database-infrastructure and external Verifone teams - development, QA, and security & compliance teams. • Perform capacity planning. • Perform OS patching. • Creation of internal and customer/business MI (management information). • Respond to customer RFPs. • Perform in the role as a subject matter expert and as part of a project delivery team if/when assigned. • A sense of urgency, commitment and focus on the right priorities in developing solutions in a timely fashion.

Additional requirements (other than skills)

• Participate in product evaluation initiatives including feature analysis and system trade-offs. • Provide support and input for PCI audits and security compliance.

Language(s) required

English - Conversational
Spanish - Fully fluent

About the organization(s)

Verifone promise stands on a foundation of best-in-class payments expertise – not a passing moment of frenzy and excitement. Verifone started as a pioneer in cashless payment, securing checks and credit cards through digitization. One of their first inventions was the “Verification Phone,” an electronic method that protects merchants from fraudulent checks. Their brand name and problem-solving DNA emerges from that initial innovation. Verifone ended up in all corners of the world because no merchant could prosper without secure payments. The company started at point-of-sale and became the world’s most trusted payment expert with best-in-class hardware. Today, Verifone has pivoted its focus to software applications – payments are now a beginning, not an end – but our bedrock remains the same: Global trust and universal availability. Verifone earns trust from its partners through our proven ability to enable more than 10 billion secure transactions a year – from the largest global big boxes, the neighborhood bar, and the corner street vendor. Simplifying the complex and providing merchants a customer journey that is future-proof is Verifone's passion. Engineered from the inside, the company makes omnichannel commerce simple for merchants, delivering a consistent brand experience on a unified digital platform. This new direction comes from a new global vision and better customer-driven processes.

Team culture

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Additional details

•Opportunity managed by Zonamericas • The successful applicant will be working in a fast-moving managed service environment so must be flexible and be able to multi-task between resolving support issues and working on projects to meet the company's long-term goals. The Verifone cloud services team spans multiple locations, some international travel may be required and therefore the candidate must possess a valid passport. • Hours of work are 40 hours per week, monday to friday, 9:00 - 18:00. During the initial period, training with UK-based resources may be required OOH. Ad-hoc support may be required outside of these hours dependent on business requirements.

Agreement type


Posted: May 20, 2021 03:54 AM

Carolina Storace
Carolina Storace
Responsable Talent Services en Zonamerica/ Reclutamiento y SelecciĂłn de Talento /Recursos Humanos
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