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Join our Customer Success Team at ArangoDB to provide high-quality post-sales services to our Enterprise Customers. As Senior Database Support Engineer you can contribute your expertise and personality to make our Customers and Community Users successful, and build a world-class NoSQL database with us. You will be part of an extremely committed and globally distributed team, which provide 24/7 reactive technical support. The role requires on-call rotation and off hour work, if necessary. This is a working from home remote position.
• Provide a quantifiable and awesome customer support experience for all our users, via ticketing system, email and video calls. • Work closely with Customers to troubleshoot ArangoDB problems in both cluster and single server environments. • Interact with our Engineering Team to drive to resolution the most challenging issues. • Educate customers on best practice materials for all aspects of ArangoDB. • Leverage product usage data to proactively engage Customers experiencing product issues. • Advocate the Customer’s perspective during product and architecture planning. • Work directly with Field Operations (Sales, PreSales) and Product. Management to process, defect and feature requests encountered during adoption and retention effort. • As we provide 24/7 reactive technical support, the position requires some off hours work and oncall.
The over 50 minds of ArangoDB come from 4 different continents and over a dozen countries. Diverse backgrounds enable us to see new solutions. We love this diversity and encourage everyone who is curious and visionary to join the multi-model movement.
• All candidates in Europe will be considered. This will be a working-from-home role. Availability to travel within the EMEA region and to our location in the United States is not required.
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