Senior Database Support Engineer

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Senior Database Support Engineer

A full-time team member or employee

Skills and experience needed

3+ years of experience
Databases
Support specialist
Linux Administration

Organization(s) name(s)

Location

Time zone

Monetary compensation

EUR€76,000 to 96,000 /year
(Estimated by Torre The quoted compensation hasn't been verified by the organization. It's Torre's estimate based on the job requirements contained in the post. )

Monetary compensation

EUR€76,000 - 96,000 /year
(Estimated by Torre The quoted compensation hasn't been verified by the organization. It's Torre's estimate based on the job requirements contained in the post. )

Why this opportunity exists

Join our Customer Success Team at ArangoDB to provide high-quality post-sales services to our Enterprise Customers. As Senior Database Support Engineer you can contribute your expertise and personality to make our Customers and Community Users successful, and build a world-class NoSQL database with us. You will be part of an extremely committed and globally distributed team, which provide 24/7 reactive technical support. The role requires on-call rotation and off hour work, if necessary. This is a working from home remote position.

Responsibilities

• Provide a quantifiable and awesome customer support experience for all our users, via ticketing system, email and video calls. • Work closely with Customers to troubleshoot ArangoDB problems in both cluster and single server environments. • Interact with our Engineering Team to drive to resolution the most challenging issues. • Educate customers on best practice materials for all aspects of ArangoDB. • Leverage product usage data to proactively engage Customers experiencing product issues. • Advocate the Customer’s perspective during product and architecture planning. • Work directly with Field Operations (Sales, PreSales) and Product. Management to process, defect and feature requests encountered during adoption and retention effort. • As we provide 24/7 reactive technical support, the position requires some off hours work and oncall.

Additional requirements (other than skills)

• Prior experience in customer-facing roles, and SQL or NoSQL technologies. • Experience with containerization (Kubernetes) • Unix/Linux system administration (RedHat, CentOS, CoreOS) • Experience with at least one programming language, e.g. Java, C++, Javascript • Root cause analysis. • Experience with ticketing systems (JIRA, Zendesk etc.) • Remaining calm in pressure situations and adapt quickly to change. • Ability to prioritize tasks in a fast-moving environment. • Strong troubleshooting and excellent technical communication skills. • Experience with databases and especially graph technologies is considered a plus.

Language(s) required

English - fully-fluent

About the organization(s)

ArangoDB is the leading native multi-model NoSQL database, with more than 10 million downloads. It combines the power of graphs, with JSON documents and a key-value store. ArangoDB makes all of your data models accessible with a single declarative query language. Developers can build high-performance applications using a convenient SQL-like query language or JavaScript extensions.

Team culture

The over 50 minds of ArangoDB come from 4 different continents and over a dozen countries. Diverse backgrounds enable us to see new solutions. We love this diversity and encourage everyone who is curious and visionary to join the multi-model movement.

Additional details

• All candidates in Europe will be considered. This will be a working-from-home role. Availability to travel within the EMEA region and to our location in the United States is not required.

Agreement type

Employment

Posted: November 11, 2020 08:46 PM

Yuliana Velasquez Ramírez
Yuliana Velasquez Ramírez Verified Weight adds credibility to recommendations. Weighted recommendations are given by people who’ve been recommended by others. Your recommendation weight is thus the sum of the weights of the recommendations you’ve received. 626
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