Vendor ETA Coordinator

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Vendor ETA Coordinator

A full-time team member or employee

Skills and experience needed

2+ years of experience
Vendor
Customer Service

Organization(s) name(s)

Location

Time zone

Monetary compensation

Monetary compensation

Why this opportunity exists

We are looking for a tech-savvy, forward thinking, detail oriented individual to join our team as a full-time Vendor ETA Coordinator. In this role you will report directly to the Logistics Manager and work closely with the Logistics team, Customer Success team and all of our vendors. This is also a customer facing role that will require you to communicate effectively and empathetically with our customer base to ensure the best customer experience.

Responsibilities

• Ensuring ETA spreadsheets are updated both internally and externally by our vendors • Updating internal systems with new data • Customer communications regarding outstanding orders • Order cancellations • Refunds • Cross-team collaboration with Customer Success and Merchandising • Reporting on vendor ETA compliance

About the organization(s)

• Modsy is a fast growing, San Francisco-based startup that is reinventing the way we design and shop for our homes. Leveraging ground-breaking 3D technology and a seamless customer experience, Modsy guides you through a few simple steps to capture, redesign, and transform your home. You receive back a catalog quality lifelike version of your room rendered in 3D that is fully shoppable based on your style, budget, and functional needs. The future of home design and furniture buying is changing and Modsy is leading the way. • As a company, Modsy is pioneering a remote-first, distributed team culture. We pride ourselves in our inclusive, diverse environment where exceptional talent helps our customers create their dream home.

Team culture

• Modsy is committed to bringing together individuals from diverse backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive and be their authentic self, feel a sense of community, and do great work together. We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ethnicity, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Additional details

• Modsy has raised $71M in funding from TCV, AVP, Norwest, GV, NBCUniversal Cable Entertainment, Comcast Ventures, Birchmere Ventures, and BBG.

Language(s) required

English - Fully fluent

Agreement type

To be defined

Posted: November 11, 2020 04:40 PM

Paola Giraldo Montoya
Paola Giraldo Montoya Verified Weight adds credibility to recommendations. Weighted recommendations are given by people who’ve been recommended by others. Your recommendation weight is thus the sum of the weights of the recommendations you’ve received. 495
Independent Recruiter Advisor at Torre
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