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The role supports the management and routing of client communications through our internal ticket system as well as basic SEM optimization functions and tasks. Opportunities for advancement within the company are expected and encouraged. The team supports the delivery and optimization of localized digital advertising campaigns using cutting-edge media buying tactics and technologies.
This is a supporting role for the media operations team that will initially include the following responsibilities: • Manage and triage support requests through our email ticketing system, directing requests to the appropriate teams • Execute basic SEM optimization tasks using our in house tools and processes • Utilize effective time management and prioritization skills in order to handle a high volume of client communications • Ability to identify and report any critical or reoccurring customer service issues • Learn the fundamentals of digital media buying operations and supporting technology • Provide order entry and quality assurance support for our digital media buying team • Data Entry and other ad-hoc tasks as assigned.
• Strong computer literacy • Excellent written communication skills • Excellent attention to detail • Demonstrable history of personal achievement and work ethic.
• Bachelor's degree or equivalent work experience in an operational or administrative role.
Frequence is a leader in local advertising sales automation and workflow software. The software increases sales velocity by removing routine tasks and creates personalized, multi-channel proposals and advertising insights.
Frequence has a passion for its people and its vision to help customers grow their business. We have a proven track record of driving results for its partners and clients.
• Due to the COVID-19 situation, our company is currently working 100% remotely. • We are currently hiring for the following states only: Alabama, Arkansas, Florida, Illinois, Minnesota, Nevada, New Hampshire, New Jersey, North Carolina, North Dakota, Pennsylvania, Texas
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