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8x8 is seeking a driven professional to help enhance our Professional Services team all while catering to our upper Mid-Market and Enterprise Customers. The Solution Delivery Consultant is responsible for carrying out the successful deployment of 8x8 Unified Communications services both directly, and through the utilization of 3rd party resources. The SDC will function as an integrator between the customer’s business needs and technology solutions, and will directly impact the success and retention of the customer. The Solution Delivery Consultant will collect detailed customer requirements, write System Design Documents, configure 8x8 and 3rd party product features and services, train administrators and end users, and troubleshoot deployment issues. The Solution Delivery Consultant will also assist customers with the integration of 8x8 systems and hardware with their legacy systems, including network equipment, databases and ancillary devices such as overhead paging equipment and door strike systems. Throughout the deployment phase, the Solution Delivery Consultant will work closely with Sales, Project Management, 3rd party technicians, and the customer's IT staff to create and carry out deployment projects according to schedule, collaborating both onsite from 8x8 headquarters and remotely.
• Provide consultative services to our customers to ensure our solutions meet our customer's business requirements • Gather functional and business requirements from customers and translates them into System Design requirements. • Provide hands-on configuration, testing, documentation, & technical assistance to customers/re-sellers/vendors during deployments. • Collaborate with Sales, Engineering, & Project Management teams to ensure customer requirements are fully captured and deployed. • Identify design issues and follows-up with Project Management and Engineering for successful resolution • Configure PBX, call flows, user profiles and call management features • Test system and ensures proper routing of calls, including performing troubleshooting and escalation as necessary • Provides on-site and remote training of customers administrators and end users • Provides full documentation of the deployment to assist in the successful transition of the customer to our support teams • Works with cross functional internal teams to channel customer feedback to help improve 8x8 products and services • Demonstrates passion for continued success of our customers
• BA degree or equivalent experience in related field • At least 5 years of strong experience in Telecommunication, UCaaS, SaaS, CCaaS • Experience in configuring and supporting VoIP systems, and Contact Center Technologies • Working knowledge of telephony, PBX, SIP Trunking and UC technology • Experience configuring routers, troubleshooting LAN/VoIP systems • Ability to manage multiple projects simultaneously • Demonstrated ability to take ownership of deployments through successful completion • Excellent interpersonal skills demonstrated in a customer facing environment • Strong organizational and problem-solving skills • Ability to work independently as well as in a team environment • Flexible schedule to accommodate travel and off-hour deployment requirements --> CURRENTLY ON HOLD DUE TO COVID-19
• As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. (NYSE:EGHT) is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter. • 8x8 is the world’s first Communications Cloud that easily and seamlessly connects employees, customers and applications to improve business performance for organizations anywhere in the world. The 8x8 Communications Cloud™ replaces costly and complex legacy products with a simple, integrated solution that eliminates information silos to expose vital, real-time intelligence. 8x8 combines unified communications, team collaboration, contact center and analytics in a single, open and real-time platform to help companies improve employee productivity and overall customer experience. 8x8 serves more than 50,000 businesses operating in over 150 countries across six continents every day. • 8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. • The 8x8 Professional Services team is passionate about delivering a cutting-edge product with white-glove service. We constantly leverage the skill sets of our teammates and our colleagues throughout the company in order to provide our customers with the best possible experience.
• PLEASE NOTE: This is a REMOTE role with the ideal candidate located in US- Central Time Zone. • We will consider remote candidates in the Continental US. • For 8x8 jobs located in the US: 8x8 participates in the E-Verify program. • We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws.
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