¿En qué idioma quieres usar Torre?
• Act as a primary touchpoint for our customers, answer inbound questions and inquiries over phone, email and chat. • Guide customers through using our technology and be the champion on their journey to better hearing. • Work closely with our audiology team, scheduling appointments and helping customers get into their video meetings all the while offering a seamless, concierge-style service. • Become an ambassador of the Lively culture and embody our values in each interaction with our customers.
• Experience working in customer-facing roles, previous experience in remote customer support preferred. • Familiarity working with support software (Salesforce experience is a plus). • Deep empathy, which shines through your phone and email presence. • Equal ability to work independently and collaborate with others • Experience working with people with hearing loss a plus.
• As a Customer Experience Associate at Lively, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance.
• An estimated 30-40 million Americans suffer from hearing loss and only 10-15% have treated it. Enter Lively – If you’ve been looking for a well-funded, high-growth company that is also mission-driven, this is it. • Lively is a unique blend of experts in audiology and seasoned internet executives from companies including Amazon, Facebook, FreshDirect, Lyft and 1stdibs who all share the same mission: to democratize, simplify and de-stigmatize the adoption and use of technically advanced hearing aids, empowering more people with hearing loss to hear better.
• Flexible shifts and working hours. • Ability to have a significant impact on people’s lives, working at a company with an NPS over 75 • Opportunity to work at a fast paced, early-stage startup. • Home Office Budget • Weekly Lunch Stipen
¿Qué son los signals?
Los signals son una forma de reunir una lista de personas con las que considerarías trabajar. Otros te pueden enviar signals también.
Cuando envías un signal a una persona u organización, los notificas sobre tu interés de trabajar con ellos. Así:
55% de las vacantes para empleos se llenan a partir de referidos 1 . Con los Signals, Torre hace todo más fácil para ti.