Customer Success Manager

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La comunidad global que trabaja de forma remota prefiere interacciones en Inglés. Cambiar tu idioma podrá impactar tu visibilidad.

Customer Success Manager

Empleado de tiempo completo

Habilidades y experiencia requeridas

Debe tener interés aunque no experiencia
Customer Relationship Management
Customer service
Account management
Verbal communication
Software as a service

Nombre(s) de la(s) empresa(s)



USD$47,000 to 109,000 /año
(Estimado por Torre La compensación mostrada no ha sido verificada por la organización. Es un estimado de Torre basado en los requerimientos de la publicación. )


USD$47,000 - 109,000 /año
(Estimado por Torre La compensación mostrada no ha sido verificada por la organización. Es un estimado de Torre basado en los requerimientos de la publicación. )

Por qué existe esta oportunidad

• Quartzy is looking for a Customer Success Manager to help us deliver amazing lab productivity and purchasing to life science R&D organizations.


• You’ll help onboard new Quartzy labs to the platform, ensuring they know how to use Quartzy to the fullest • Be a key partner to Quartzy labs to help them operate the most efficiently including helping them set up the platform, inviting other lab members and anywhere else lab admins need assistance • Provide ongoing training to admins on new Quartzy features • Work closely with support and lab admins to handle escalations • Proactively identify trends or data that will help improve the Quartzy product to better support our labs

Requerimientos adicionales (que no sean habilidades)

• A strong understanding of life sciences R&D organizations, particularly the workflow between researchers, lab operations, and finance/accounting. • Bonus points if you are an existing or previous Quartzy lab admin! • Passionate about science and delivering acceleration to the research process. • Strong consultative and collaboration skills, with an ability to act as a reliable advisor for lab managers • Highly data-driven and tech savvy • Experience with a SaaS solutions company and/or an enterprise software company, a huge plus(but not a requirement!) • Ability to multi-task and work in a dynamic environment with constant change • Excellent written, verbal, presentation, and interpersonal communication skills • Bachelor degree or relevant experience in science a plus

Idioma(s) requeridos

Inglés - fully-fluent


• You’ll help us accomplish our goals of improving our customer experience, driving increased adoption, and ultimately driving expansion within our accounts. If you are interested in making a big impact on helping labs run more efficiently while working for a fast-growing company that’s disrupting the life sciences industry, this role is for you.

Acerca de la organización(es)

• Quartzy is the world’s #1 productivity software for life science R&D labs. Every day, hundreds of thousands of scientists from all over the world improve the efficiency of their research by using Quartzy. Our software combines lab resource management and eCommerce, producing unique value in this large market, returning time to researchers who can focus on their next discoveries. Our customer range from wine makers, to food/ag companies, to companies working on COVID testing and therapies. We are humbled every day to serve them.

Detalles adicionales

• Great Insurance - we cover 100% of employee premium cost and 50% for partner/family • Great Culture -participate in our fun events like ActiviTuesday, Wellness Wednesdays, happy hours & speaker series • Remote Team - we’re 100% distributed so you can live anywhere in the US! • Transparency - weekly all company stand ups, monthly town halls, quarterly state of the start ups and anytime access to co-founders • Generous Time Off -take the time you need, when you need it • Great Gear - we’ll set you up for success with the latest tech and help you outfit your home office. And, a free Spotify premium account!

Tipo de acuerdo


Publicado febrero 12, 2021 08:36 PM

Diana Vargas
Diana Vargas
Independent Recruiter
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