• Ensure that proposed solutions work as desired through system analysis • Review Encompass and other system release notes and work with department heads to make any needed system or process-flow changes • Optimize company systems and workflow to maximize efficiency and end user experience • Maintain business rules for data entry, workflow progression and regulatory compliance as requested by each business group • Think outside of the box and seek areas of opportunity for process-flow improvement in system functionality and workflow • Administering the company’s Loan Origination System (Encompass), and other core company systems. Work closely with our leadership team, department heads and end users to develop product strategies and roadmap • Provide recommendations for process-flow improvements • Assist department heads with maintaining updated training modules • Manage Encompass enhancements through testing of new functionality, deployment to production environment, and communication to end users • Direct internal release planning, prioritization and creation of release notes • Employ problem solving abilities to understand, interpret, troubleshoot and resolve issues relating to system functionality • Create and maintain business rules, including advanced coding as necessary • Maintain users, roles, profiles, security settings, and loan setup settings • Work closely with management to optimize our Encompass system and to best support end users • Perform market research and discovery of new and better mortgage technology and tools • Manage system change development, testing and deployment life-cycle • Ensure the proposed solutions work as desired through system analysis • Complete documentation and testing of system changes • Perform day-to-day monitoring to determine health of systems • Maintain records of all changes made to applicable systems including date change implemented and required approval for change
• Minimum 3 years Encompass administration experience • Proficiency with Microsoft Outlook, Word, and Excel • Self-motivated and able to work independently • Excellent written and oral communication skills • Positive attitude and passion for efficiency • Preferred Qualifications: • Encompass Administrator Certification or Encompass Developer Certification • Advanced degree in a computer/technology related field or equivalent level of experience
• Successful candidates will have a strong focus on company wide goals, systems administration, teamwork, in a dynamic and changing mortgage lending environment.
• Medical • Dental • Vision • 401k with matching • PTO • VTO
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