Customer Success Manager

Share
  • Facebook
  • Twitter
  • LinkedIn
  • Email
  • Search
  • Jobs/gigs
  • Post a job
  • Your jobs (posted or applied)
  • Alerts (preferences)
  • Your genome
  • Signal
  • Messages
  • Torre's product roadmap
  • Request features
  • API for developers
  • Help
  • English (en)
Language

What language do you want to use Torre in?

Customer Success Manager

A full-time team member or employee

Skills and experience needed

1+ year of experience
Management
Growth
Customer Success
SaaS
Communication
Marketing
B2B
Sales
CRM

Organization(s) name(s)

Location

Monetary compensation

USD$40,000 to 100,000 /year
(Estimated by Torre The quoted compensation hasn't been verified by the organization. It's Torre's estimate based on the job requirements contained in the post. )

Monetary compensation

USD$40,000 - 100,000 /year
(Estimated by Torre The quoted compensation hasn't been verified by the organization. It's Torre's estimate based on the job requirements contained in the post. )

Why this opportunity exists

• TeamSnap is seeking a highly motivated, results-oriented, and process-driven Customer Success Manager (CSM) to manage and grow a territory of customers for our rapidly growing sports organization line of business.

Responsibilities

• You’ll be managing a territory of existing customers by acting as their single point of contact • Achieving customer goals • Product adoption • Payments adoption and retention • Account expansion.

Additional requirements (other than skills)

• We’re looking for a self-motivated and competitive customer success manager with a passion for earning trust and loyalty from our customers. • Experience working in customer success or account management roles for a software product (B2B or B2C), web application (SaaS preferred) or payments processor. • Smart, thorough, driven. A passion for identifying underutilized or new services a customer can benefit from and the persistence to make sure the customer understands those benefits. • High attention to detail. Exceptional prioritization skills. • Solid customer management skills. You are empathetic, drive customer trust and know how to both set and meet customer expectations. • A great sense of humor, competitive sales-mindset and the ability to work with multiple people and multiple groups. • Ability to stand up for what you believe is right, but a stronger desire to reach consensus and come up with a solution that has everyone’s buy-in. • Passion for maintaining strong customer relationships that drive increased utilization and account value over time. • Big ideas and a tiny ego. • Ability to work with a distributed team and communicate effectively by IM (Slack), phone and video conference. • Outstanding communicator and writer. • Other Things That Would Be Nice to Have: • Experience playing, coaching or administrating team sports. • Previous experience using a CRM system (preferably Salesforce). • Experience in a high-growth tech startup atmosphere.

Language(s) required

English - fully-fluent

Challenges

• You will work closely with members of our sales and support teams to ensure that our customers achieve their goals with TeamSnap and are enabled to buy, upgrade and pay for the services that help them be successful. You must be highly organized, have a passion for creating efficiencies and love to make both customers and your co-workers look good. • As a product expert, you will conduct account reviews and product onboardings to ensure customers are maximizing the value of their subscription while also identifying areas where TeamSnap can help or increase efficiency and revenue through new products or services. Your success will be based on monthly, quarterly and annual sales targets with an emphasis on driving product adoption and growing account value

About the organization(s)

• TeamSnap is a sports and communication platform dedicated to empowering play in youth sports. We value trust, communication, and fun more than big company policies. We empower our people to bring big ideas and tiny egos which lands us on Outside Magazine’s list of “Best Places to Work” on the regular.

Team culture

• Bring your real self. Celebrate what makes you unique. Part of our commitment to inclusion and diversity includes deepening our relationships with our employee resource groups (women, people of color, and LGBTQ+). Our ERGs partner regularly with the executive team and people experience team to hold TeamSnap accountable in building an environment where everyone feels valued. We are an Equal Employment Opportunity Employer.

Team structure

• This role will directly report to the CSM Manager for TeamSnap’s Sports Organization with cross-functional stakeholders including product, marketing, sales, support and finance.

Additional details

• Location • We are headquartered in Boulder, Colorado, but this job is remote (unless you happen to live near Boulder, in which case you’re welcome to come to the office). TeamSnap is a mostly-distributed company, so you must be very comfortable working with people who aren’t in the same physical location as you or each other. While we love all parts of the world, we can only hire permanent US residents at this time.

Additional benefits

• TeamSnap provides you with a phenomenal culture, opportunities to develop professionally, and the ability to demonstrate what you can achieve. Benefits include:
• We're not just remote, we're known for being remote-first. We been working remotely since before COVID made it cool
• Competitive salary and equity where everyone’s an owner
• Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)
• 100% premium coverage of medical/dental/vision for you and your family
• $1,500 learning and development stipend
• 401K and more!

Agreement type

Employment

Visas sponsoring

To be discussed

Posted: February 02, 2021 03:20 AM

Manuela Vargas Jaramillo
Manuela Vargas Jaramillo Verified
Independent Recruiter
You have signaled . Would you like to apply for this opportunity?
Signals

Signals are a way of compiling a list of people you’ll consider working with. Others can signal you as well.

By signaling a person or organization you notify them that you’ll consider working with them. Thus:

  • You will be notified of all or relevant jobs they post or when they’re open to new opportunities (your choice).
  • When they search for talent, they’ll notice you signaled them.
  • Your signals are only visible to people you have signaled. You can, however, share them with others to collaborate.

55% of jobs are filled via referrals 1 . With Signals, Torre makes it easy for you.


Dominique, Laura, and Manuela are using Torre to find talent and opportunities. LEARN MORE and POST A JOB.