Email | QA Specialist | REMOTE (USA & Canada)

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Email | QA Specialist | REMOTE (USA & Canada)

A full-time team member or employee

Skills and experience needed

2+ years of experience

Organization(s) name(s)


Time zone

Monetary compensation

USD$40K to 80K /year
(Estimated by Torre The quoted compensation hasn't been verified by the organization. It's Torre's estimate based on the job requirements contained in the post. )

Monetary compensation

USD$40K - 80K /year
(Estimated by Torre The quoted compensation hasn't been verified by the organization. It's Torre's estimate based on the job requirements contained in the post. )

What We Do

For over 10 years, we’ve been identifying, executing and quantifying ideas to create meaningful engagement through email and mobile messaging. As a full-service marketing agency and consultancy, Trendline understands that our value starts with our people and culture and is demonstrated in the results we drive every day for clients.


The QA Specialist reports to QA Manager.


QA Specialists are the backbone of the QA Team, with the majority of their focus on billable client work. The QA Specialist is responsible for making sure that every email campaign is error-free, matches project requirements and is structurally sound (i.e. no business critical rendering issues are present or functionality is broken). They will adhere to internal QA processes and make recommendations for process improvements. The QA Specialist will work with internal teams to escalate errors found in emails and ensure they are resolved. This position requires a strong attention to detail and effective communication skills as the main goal of this role is to find errors and communicate with other teams to resolve them. QA Specialists focus the most on client billable work with a utilization target of 100% for billable work.

Individual Responsibilities

  • Ensure that email campaigns are compliant in the following areas:
    • Project Requirements
      • Ensure that proper checks are done for each email campaign based on the project requirements outlined in the project documentation
    • Content
      • Verify images and copy are correct according to documentation, and that copy is free of obvious typos or grammatical errors
    • Links
      • Test functionality & verify correct destination URL and tracking codes
    • Rendering
      • Check for business critical rendering errors across designated email environments
    • Deployment Setup
      • Verify setup in the clients’ email service provider and confirm send date & time
  • Identify errors and escalate to appropriate teams for resolution
  • Work with other QA Team members to maintain and follow internal QA standards
  • Take ownership of projects as they come into QA, including collaboration with QA Manager, Traffic Manager, and Account Team on:
    • Timelines
    • Project requirements
    • Delegating tasks to other QA team members
    • Being accountable for final approval
  • Collaborate with team members on ways to improve internal processes
  • Actively work toward a 100% external error-free rate


  • 0-2 years professional experience
  • Strong attention to detail
  • Ability to work collaboratively as part of a team
  • Self-motivated and accountable - the right candidate takes a lot of pride in their work
  • Organized and able to juggle multiple projects at once
  • Strong communication skills - both written and verbal
  • Attention to detail in everything that you do. That said, let’s see how much attention to detail you have. In your first communication to us, please tell us who sent the first email and what year it was sent.

At the core of Trendline’s success is our culture and dedication to maintaining a positive work environment, encouraging professional growth, and promoting the health & well-being of our employees. Trendline does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

Trendline Interactive welcomes and encourages applications from people with disabilities under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Candidates must have current US or Canada work authorization. For US Candidates, this employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

No relocation assistance can be offered at this time.

All Inquiries held in strict confidence.

Language(s) required

English - Conversational

Agreement type


Posted: June 16, 2021 06:58 AM

Cristian David Villarraga
Cristian David Villarraga Verified
SEO Analyst
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