Customer Support Representative
Habilidades y experiencia requeridas
Nombre(s) de la(s) empresa(s)
Ubicación
Salario
Salario
Por qué existe esta oportunidad
• We’re preparing for another year of amazing growth and The LawnStarter Support team is looking to bolster its ranks with awesome, empathetic individuals who are passionate about delivering a great service and experience to others.
Responsabilidades
• Maintaining a high availability within our phone queues, ready to support our users at a moment's notice • Helping to educate and guide users through our app and web interfaces • Assisting with scheduling, account, billing, and lightweight technical issues • Identifying and escalating issues to ensure rapid response from the appropriate teams • Monitoring user sentiment and providing relevant feedback to other teams
Requerimientos adicionales (que no sean habilidades)
• Passion for supporting others through a patient and empathetic approach • Strong problem solving skills • Strong verbal and written communication skills • A desire and willingness to improve upon your skills and knowledge, on your own and through the assistance of your manager and peers • Experience working in a customer support role, especially over the phone • Experience working in a call center environment or remotely • Experience with Zendesk or similar ticketing systems
Idioma(s) requeridos
Acerca de la organización(es)
• LawnStarter provides an array of lawn care services to our customers across the United States by connecting them with local lawn care professionals.
Detalles adicionales
• A reliable headset, webcam, and Windows PC or Apple computer. These are not provided, so you'll need to supply your own. • A reliable high-speed internet connection with high uptime, that you can connect to via ethernet (wired connection) • A quiet, dedicated work environment where you can take calls and attend meetings without distractions or interruptions
Tipo de acuerdo
Publicado febrero 22, 2021 09:20 PM
Diana Vargas
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