¿En qué idioma quieres usar Torre?
• We’re preparing for another year of amazing growth and The LawnStarter Support team is looking to bolster its ranks with awesome, empathetic individuals who are passionate about delivering a great service and experience to others.
• Maintaining a high availability within our phone queues, ready to support our users at a moment's notice • Helping to educate and guide users through our app and web interfaces • Assisting with scheduling, account, billing, and lightweight technical issues • Identifying and escalating issues to ensure rapid response from the appropriate teams • Monitoring user sentiment and providing relevant feedback to other teams
• Passion for supporting others through a patient and empathetic approach • Strong problem solving skills • Strong verbal and written communication skills • A desire and willingness to improve upon your skills and knowledge, on your own and through the assistance of your manager and peers • Experience working in a customer support role, especially over the phone • Experience working in a call center environment or remotely • Experience with Zendesk or similar ticketing systems
• LawnStarter provides an array of lawn care services to our customers across the United States by connecting them with local lawn care professionals.
• A reliable headset, webcam, and Windows PC or Apple computer. These are not provided, so you'll need to supply your own. • A reliable high-speed internet connection with high uptime, that you can connect to via ethernet (wired connection) • A quiet, dedicated work environment where you can take calls and attend meetings without distractions or interruptions
¿Qué son los signals?
Los signals son una forma de reunir una lista de personas con las que considerarías trabajar. Otros te pueden enviar signals también.
Cuando envías un signal a una persona u organización, los notificas sobre tu interés de trabajar con ellos. Así:
55% de las vacantes para empleos se llenan a partir de referidos 1 . Con los Signals, Torre hace todo más fácil para ti.