Customer Service Representative Maine Super Queue

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Customer Service Representative Maine Super Queue

A full-time team member or employee

Skills and experience needed

1+ year of experience
Customer service

Organization(s) name(s)

Location(s)

Time zone

Monetary compensation

USD$22K to 46K /year
(Estimated by Torre The quoted compensation hasn't been verified by the organization. It's Torre's estimate based on the job requirements contained in the post. )

Monetary compensation

USD$22K - 46K /year
(Estimated by Torre The quoted compensation hasn't been verified by the organization. It's Torre's estimate based on the job requirements contained in the post. )

Customer Service Representative

The Customer Service Representative embodies the core values of SaviLinx:

  • Every single interaction is important and meaningful and demonstrates responsiveness to employees and customers
  • Creates an inspiring, passionate culture in the spirit of teamwork
  • Empowers creativity to bring forward innovative solutions, relentlessly striving to improve what we do.
  • Operates with respect and integrity in every way earning the trust of employees and customers alike.

Job Location: Brunswick, ME (remote due to COVID)

Job Summary

This Customer Service Representative will be required to provide superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills.

Responsibilities and Duties

1. Resolves customer inquiries and concerns in accordance with the Client and company policies and with the highest degree of courtesy and professionalism.

2. Communicates with end-users using web-based tools regarding navigation of applications in a leveraged environment supporting one or more queues/skill sets over various accounts.

3. Provides customer support through telephone calls, email, text, and chat technologies. Accurately documents all correspondence with end-users.

4. Follows strict work instructions and procedures that may vary by account. Ability to adapt to continual changes to work instructions and procedures is necessary.

5. Meets expectations for all balance scorecard metrics with demonstrated improvement over time. Follows proper escalation procedures for unsolved customer requests.

6. Maintains productivity in accordance with support program and company standards.

7. Involved with quality assurance monitoring and evaluation as it pertains to their role and will receive feedback on a regular basis.

8. Attends and participates in team meetings and required training sessions.

9. Provides mentoring, training, and development to other CSRs as needed.

10. Follows all safety, ethics, human resources and security policies and procedures.

11. Must adhere to all COVID safety measures while in the facility.

12. Works overnight hours 8:30pm-6am

13. All other duties as may be assigned.

Knowledge, Skills, and Abilities Required:

1. Minimum high school degree or equivalent required.

2. Preferred 1-3 years of customer service experience.

2. Seeks opportunities for continuous learning via research, formal and informal training opportunities.

2. Attends and participates in team meetings and required training sessions.

3. Provides mentoring to other CSRs as needed.

4. SaviLinx is an Equal Opportunity Employer

Language(s) required

English - Conversational

Agreement type

Employment

Posted: April 22, 2021 05:06 AM

Diana Vargas
Diana Vargas
Independent Recruiter
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