Customer Service Representative

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The global remote work community tends to interact in English. Switching languages might impact your visibility.

Customer Service Representative

A full-time team member or employee

Skills and experience needed

3+ years of experience
Customer facing
Must have potential to develop
Verbal communication
Troubleshooting
Customer service

Organization(s) name(s)

Location(s)

Time zone

Monetary compensation

USD$22K to 46K /year
(Estimated by Torre The quoted compensation hasn't been verified by the organization. It's Torre's estimate based on the job requirements contained in the post. )

Monetary compensation

USD$22K - 46K /year
(Estimated by Torre The quoted compensation hasn't been verified by the organization. It's Torre's estimate based on the job requirements contained in the post. )

Description

  • Resolve technical support, customer service & billing enquiries by email & online chat in a timely fashion
  • Record and communicate customer feedback to enable product development
  • Coordinate and deliver an individual project (recent projects include usability studies, recruitment filtering, help center development, social media campaigns, sales calling)

Requirements

You will have:

  • A passion for giving good service and solving customer problems
  • At least 3 years experience as a international-facing customer service agent
  • A college/university degree
  • Excellent written English (C1/C2 level)
  • Initiative and the ability to self-motivate in a remote working role
  • Good attention to detail and organised
  • Good IT office skills and an ability to troubleshoot simple IT problems
  • A reliable Internet connection and suitable home office environment
  • A willingness to work some unsocial hours

Also desirable is:

  • Experience as a supervisor or team leader in a customer service environment
  • Teaching experience
  • Excellent spoken English

Benefits

27 000 PHP per month (full time - part time also possible)

Paid time off (approx 30 days per year)

Fully remote role

Language(s) required

English - Conversational

Agreement type

Employment

Posted: March 28, 2021 04:29 AM

Manuela Vargas Jaramillo
Manuela Vargas Jaramillo Verified
Independent Recruiter
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