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The Senior Operational Development Support role is an internally focused high-level technical resource that coordinates work across the Lighthouse Service Delivery organization to identify and implement custom workflows and processes through custom application design and development. This role is responsible for understanding, analyzing, designing and implementing custom solutions and workflows to solve complex problems and requirements, using any required development of tools to support those solutions. The Senior Operational Development Support is responsible for building creative software solutions to lead the industry, improve productivity, increase efficiency, and reduce errors happening with manual processes/workflows.
• Plan or develop new applications or modifications for use in production systems to improve technical performance. • Responsible for designing software applications and processes from conception to completion, including the ability to effectively convey those designs to peers and management. • Executes highly complex designing, coding, debugging, and unit testing of software products. • Escalation point from Ops Devs and others within the team on maintaining internal software programs based on our business needs. Meaning the ability to determine root cause for the most complex software issues and develop practical, efficient, and permanent technical solutions. • Serve as a Technical Lead contributing to and directing the efforts on implement software using the practical application of algorithms, defensive programming and exception handling, fault tolerance, design patterns, and best practices. Remain current on new technologies and available release packages; evaluate and make recommendations as necessary. • Use application of software development tools (IDEs, test frameworks, static analyzers, etc.) to improve engineering efficiency to maximize resources and reduce expense • Specify non-functional software requirements and analyze all requirements to determine design feasibility • Supports and develops Ops Devs and other teams members by providing advice, coaching and educational opportunities. • Conduct end-user training upon completion of software • Strategize with clients regarding eDiscovery project requirements • Define technical solutions and design workflow to meet client's end goals • Translate Project manager and client requests into repeatable workflow development • Support and train Tech PMs and ETS team in understanding and executing technical workflows and automation development • Act as point person for custom jobs and requests, and a second level escalation point for ETS group, investigating and solving complex problems.
• Technical support and process evaluation or design experience preferred • Expertise in working with industry applications such as EnCase, FTK, Clearwell, Attenex, LAW, Concordance, Summation, and Ringtail • Advanced MS Access, and proficiency in SQL in order to support/troubleshoot proprietary automation solutions • Ability to design and develop support applications, scripts and other development tools quickly and effectively • Strong Microsoft Office skills (especially Access, Excel and Outlook) • Track record of bringing critical thinking to technology and processes • Proven ability to troubleshoot issues and drive technical initiatives independently, and provide training to other team members regarding troubleshooting resolution and technical solutions • Strong professional and leadership presence • Strong initiative to provide support across the company to complete common goals • Drive and passion to see jobs executed efficiently and without error • Strong written and oral communication skills; appropriate client-facing demeanor • High level of customer service towards internal and external clients • Exceptional attention to detail and strong organizational skills • Ability to balance many priorities and to remain calm under pressure • Ability to be a team player and to collaborate with the various teams across the company • Willingness to adapt to a rapidly changing environment and to rapidly changing requirements • Ability to work in a fast-paced environment and manage competing priorities • Adherence to processes and procedures while remaining results-oriented and “thinking outside the box”
Lighthouse simplifies the complexities of ediscovery and information governance by the use of our intuitive technology solutions and comprehensive service offerings. Through our best-in-class expertise, Lighthouse stands apart as a leader in industry best practices and workflows. Our proactive, high-touch approach has enabled us to build enduring partnerships with the most respected corporations and law firms around the globe.
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