User Education Manager

Share
  • Facebook
  • Twitter
  • LinkedIn
  • Email
  • Search
  • Jobs/gigs
  • Post a job
  • Your jobs (posted or applied)
  • Alerts (preferences)
  • Your genome
  • Signal
  • Messages
  • Torre's product roadmap
  • Request features
  • API for developers
  • Help
  • English (en)
Language

What language do you want to use Torre in?

User Education Manager

A full-time team member or employee

Skills and experience needed

1+ year of experience
Design
Marketing
Leadership
Communication
Strategy
SaaS
Written Communication

Organization(s) name(s)

Location

Monetary compensation

USD$30,000 to 75,000 /year

Monetary compensation

USD$30,000 - 75,000 /year

Why this opportunity exists

• We’re looking for a Manager to lead our User Education team. User Education at Abstract is about more than teaching designers how to use our products. Our goal is to help people be better designers. The User Education Manager will have a strong voice and a large impact in shaping the future of Abstract’s vision for the future of Design.

Responsibilities

• Develop and implement the strategic vision of the User Education team • Guide and mentor a team of writers and content producers • Plan, write, review, and publish User Education resources, such as written documentation and how-to articles, video tutorials, and webinars • Coordinate with Customer Support, Marketing, and Sales to develop collateral for other teams • Collaborate with the executive and leadership teams to develop and implement company and product strategies.

Additional requirements (other than skills)

• Experience leading a team of writers and content producers. • Experience developing and implementing content strategy • Experience developing user education materials for a SaaS product, such as written documentation and video tutorials • Comfortable managing multiple projects simultaneously across teams • Stellar written communication skills, both externally (customer-facing) and internally (company-facing) • Experience leading distributed teams. • Bonus points if you have: • Familiarity with design tools (Sketch, Figma, Miro, etc.) • Familiarity with Abstract • Experience maintaining user resource platforms.

Language(s) required

English - fully-fluent

Challenges

• In this role, you’ll be responsible for Abstract’s user education resources, from user help documentation to video tutorials, guides, and more. You’ll work with team members across the company – Support, Marketing, Sales, Engineering, Product, etc. – to develop user education strategies and materials and help Abstract users get the most out of our products.

Team structure

• The User Education Manager reports directly to the VP of Support and Services.

Additional details

• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis; Elastic Projects will not sponsor applicants for work visas.

Agreement type

Employment

Posted: February 03, 2021 03:28 PM

Manuela Vargas Jaramillo
Manuela Vargas Jaramillo Verified
Independent Recruiter
You have signaled . Would you like to apply for this opportunity?
Signals

Signals are a way of compiling a list of people you’ll consider working with. Others can signal you as well.

By signaling a person or organization you notify them that you’ll consider working with them. Thus:

  • You will be notified of all or relevant jobs they post or when they’re open to new opportunities (your choice).
  • When they search for talent, they’ll notice you signaled them.
  • Your signals are only visible to people you have signaled. You can, however, share them with others to collaborate.

55% of jobs are filled via referrals 1 . With Signals, Torre makes it easy for you.


Manuela is using Torre to find talent and opportunities. LEARN MORE and POST A JOB.