- English (en)
Customer Support Agent - Remote
Skills and experience needed
Organization(s) name(s)
Location(s)
Time zone
Monetary compensation
Monetary compensation
Responsibilities
• Work with the support team to provide an exceptional, world-class customer experience • Execute resolution of ticket volume at a level of excellence • Report to Global Head of Support with regular issues • Collaborate with support team as-needed • You possess and manage a superior level of task management abilities • Work with in-house Support technology • Follow Support best practices and communicate with the team on new ideas
Additional requirements (other than skills)
• 2+ years in a customer support role • Especially if worked with simple ticket systems (zendesk, freshdesk, etc.) and high-load ticket volume • Must be able to work weekends • The ability to do recurring tasks on a daily basis, even if they take up to 100% of the time (referring to tickets) • Strong writing English skills and at least conversational spoken English • Able to work to tight deadlines • Communicates exceptionally well in both written and verbal English • Experience working with conversion funnels
Language(s) required
Challenges
• Working under the guidance of our Head of Global Support, this role requires the ability to work at a laser fast pace on resolving customer issues, while providing the best customer experience. You should have a pulse on one of the fastest industries in existence, providing our customers with the most engaging experience aligned with the Bitcoin.com brand.
About the organization(s)
• Bitcoin.com is the industry leader in providing tools and services to bring sound money to the entire world and is currently seeking a Customer Support Agent to join our expanding global team.
Additional details
• Working in a blockchain, cryptocurrency or digital assets environment • A plus if was involved in content writing or community management • A plus if was involved in a gaming business • Has worked with JIRA • Basic understanding of cryptocurrency terminology (TX, BTC, etc.)
Additional benefits
Agreement type
Posted: February 05, 2021 03:08 PM
Cristian David Villarraga Verified
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