Customer Support Agent - Remote

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The global remote work community tends to interact in English. Switching languages might impact your visibility.

Customer Support Agent - Remote

A full-time team member or employee

Skills and experience needed

2+ years of experience
Customer service
Must have potential to develop
Marketing
Design
Excel
Management
Communication
Customer Relationship Management
Troubleshooting

Organization(s) name(s)

Location(s)

Time zone

Monetary compensation

USD$25,000 to 54,000 /year
(Estimated by Torre The quoted compensation hasn't been verified by the organization. It's Torre's estimate based on the job requirements contained in the post. )

Monetary compensation

USD$25,000 - 54,000 /year
(Estimated by Torre The quoted compensation hasn't been verified by the organization. It's Torre's estimate based on the job requirements contained in the post. )

Responsibilities

• Work with the support team to provide an exceptional, world-class customer experience • Execute resolution of ticket volume at a level of excellence • Report to Global Head of Support with regular issues • Collaborate with support team as-needed • You possess and manage a superior level of task management abilities • Work with in-house Support technology • Follow Support best practices and communicate with the team on new ideas

Additional requirements (other than skills)

• 2+ years in a customer support role • Especially if worked with simple ticket systems (zendesk, freshdesk, etc.) and high-load ticket volume • Must be able to work weekends • The ability to do recurring tasks on a daily basis, even if they take up to 100% of the time (referring to tickets) • Strong writing English skills and at least conversational spoken English • Able to work to tight deadlines • Communicates exceptionally well in both written and verbal English • Experience working with conversion funnels

Language(s) required

English - fully-fluent

Challenges

• Working under the guidance of our Head of Global Support, this role requires the ability to work at a laser fast pace on resolving customer issues, while providing the best customer experience. You should have a pulse on one of the fastest industries in existence, providing our customers with the most engaging experience aligned with the Bitcoin.com brand.

About the organization(s)

• Bitcoin.com is the industry leader in providing tools and services to bring sound money to the entire world and is currently seeking a Customer Support Agent to join our expanding global team.

Additional details

• Working in a blockchain, cryptocurrency or digital assets environment • A plus if was involved in content writing or community management • A plus if was involved in a gaming business • Has worked with JIRA • Basic understanding of cryptocurrency terminology (TX, BTC, etc.)

Additional benefits

• Cost of coworking space will be covered
• Health insurance

Agreement type

Employment

Posted: February 05, 2021 03:08 PM

Cristian David Villarraga
Cristian David Villarraga Verified
Marketing Operations Manager
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Cristian, Dominique, Laura, Laura, and Mario are using Torre to find talent and opportunities. LEARN MORE and POST A JOB.