This is a unique opportunity to develop your career as a customer success manager during an exciting period of hyper-growth at Time Doctor. We want to hire someone who has several years of experience to provide a seamless and personal onboarding and value growing experience for customers using Time Doctor. This is a full-time job, which will require you to be available from 9 a.m. to 6 p.m. (EST). You’ll report directly to our head of customer success. To join our client success team, you need to be customer centric, energetic, and a highly-motivated individual.
• Developing relationships with large clients; • Leading clients through onboarding; • Setting up regular calls with clients in your business book to find out if they’re meeting their goals while using the product; • Suggesting improvements and sharing product knowledge to increase value; • Preparing and presenting executive business reviews; • Mediating churn by detecting warning signs and proactively reaching out to prevent them; • Looking for growth opportunities within your business book; and • Having face-to-face meetings with larger clients in your area.
• The ability to build relationships with clients virtually • The ability to identify value growth opportunities • Great organizational skills and a talent for sharing information regarding clients with the appropriate teams who could benefit from those clients • Being autonomous, proactive, and a self-starter • Experience working with C-suite executives • Experience upselling and cross-selling • Experience using Jira, Slack, and video email platforms • Experience working remotely is a plus
• At least 2 to 3 years of CSM experience in a SaaS company
• Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We’re looking for people passionate about spreading the practice of remote work with all of the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want. • We’re a diverse global team of over 100 people working 100% remotely in over 30 different countries.
This is a full-time role for a customer success manager. It’s a completely virtual/telecommute position that will allow you to work from home.
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