Cerebral Staffing, LLC is seeking an IT Associate Technology Analyst to work at our direct client John Deere in East Moline, IL.
- 2 or more years of understanding of computer technology, methodology, and/or full life-cycle development
- 2 or more years of foundational technical aptitude related to applications development environment, database, data management and/or infrastructure capabilities and constraints in order to understand and resolve technical impediments
- 1 or more years of proven experience troubleshooting technical and business process related issues, ability to identify recurring or repetitive issues and drive issues to resolution.
- Proven experience working in a service desk or customer call center environment, with a strong focus on continuous customer service / customer experience improvement
- Capable of collaborating with other team members to ensure that features meet business needs
- Skilled in interpersonal communications, negotiation, and conflict resolution
- Proven experience working in a team environment within minimal supervision; team-oriented
- Eager to develop both his/her own skills and those of others