Travel Agent (Remote)

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Travel Agent (Remote)

A full-time team member or employee

Skills and experience needed

2+ years of experience
Travel Agent
communication skills
Customer Service

Organization(s) name(s)

Location

Monetary compensation

USD$10,000 to 50,000 /year
(Estimated by Torre The quoted compensation hasn't been verified by the organization. It's Torre's estimate based on the job requirements contained in the post. )

Monetary compensation

USD$10,000 - 50,000 /year
(Estimated by Torre The quoted compensation hasn't been verified by the organization. It's Torre's estimate based on the job requirements contained in the post. )

Why this opportunity exists

Customer advocacy is at the heart of Hopper. As a globally distributed team of travel and hospitality enthusiasts and experts, we believe that every interaction before, during and after booking travel with Hopper should earn our travellers' trust and loyalty. As a Travel Experience Agent, you have a passion for the travel industry, enjoy building connections with people and are a natural problem-solver. Hopper's goal is to become the most customer-centric travel company in the industry, and a big part of that is providing the absolute best service to our customers. We are looking for people who love helping others, are persistent, empathetic, kind and curious.

Responsibilities

• Help customers via chat or email to ensure they have the best possible experience (most teammates tend to speak to 40+ customers every day). No scripts, human conversation only. • Work out of multiple global distribution systems (GDSs) and a variety of internal tools and systems to quote, exchange and refund airline tickets • Help users navigate the Hopper app, troubleshoot bugs and provide guidance on new features • Constantly prioritize and re-prioritize a high volume of incoming travel requests for air and hotel bookings • Provide an exceptional level of customer support to all users who reach out • Experiment: we are an adventuresome bunch so expect that anything and everything can change!

Additional requirements (other than skills)

• Exceptional written communication skills in English (live chat experience a bonus); proficiency in Spanish or Portuguese is a strong asset • Excellent computer skills, a willingness and an eagerness to excel at technical systems • Possess a high level of understanding, patience, and empathy. Able to navigate difficult customer conversations with professionalism • Have previous remote work experience and appropriate remote work set-ups - such as quiet space, stable internet connection, and a back-up location • Be prepared to work full-time hours on a schedule that includes evenings, weekends, and holidays • Are committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things.

Language(s) required

English - fully-fluent

Career path

• A minimum of 2 years in a user-facing or back of house airline industry role with material experience using global distribution systems -- either Sabre, Apollo or Amadeus.

About the organization(s)

• En Hopper, nuestra misión es hacer que la reserva de boletos aéreos sea más rápida, fácil y transparente. Estamos aprovechando el poder que proviene de la combinación de una cantidad enorme de data y del aprendizaje automático para construir la aplicación de viajes que crece más rápidamente en el mundo; una app que permite a nuestros usuarios ahorrar dinero y viajar más. Con más de $235M CAD en financiación de inversionistas canadienses y estadounidenses, Hopper está preparado para seguir su camino hacia la mejor manera de reservar viajes y seguir adaptándose a la tendencia de los dispositivos móviles. • Reconocida como la app de viaje con mayor crecimiento por Forbes, y como la empresa más innovadora del mundo por Fast Company dos años consecutivos, Hopper ha sido descargada más de 40 millones de veces y ha ayudado a viajeros a planear más de 100 millones de viajes, y seguimos sumando. La app ha recibido reconocimientos y premios como: el “Webby Award for Best Travel App of 2019”, el “Google Play Award for Standout Startup of 2016” y “Apple’s App Store Best of 2015”.

Additional details

• Live and have legal authorization to work in Colombia.

Additional benefits

• Well-funded and proven startup with large ambitions, competitive salary and stock options
• Dynamic and entrepreneurial team where pushing limits is everyday business
• Generous vacation and unplanned days off policy, and your birthday on us!
• IATA Travel Agent Card for discounts in the travel industry

Agreement type

Employment

Posted: November 11, 2020 07:14 PM

Manuela vargas Jaramillo
Manuela vargas Jaramillo Verified
Independent Recruiter
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