Customer Success Engineer - A Different Kind of DevOps role

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Customer Success Engineer - A Different Kind of DevOps role

Empleado de tiempo completo

Habilidades y experiencia requeridas

Debe tener interés aunque no experiencia
Customer Success
Project management
Product marketing
Verbal communication
Troubleshooting
Customer service

Nombre(s) de la(s) empresa(s)

Ubicación

Salario

USD$62,000 to 128,000 /año
(Estimado por Torre La compensación mostrada no ha sido verificada por la organización. Es un estimado de Torre basado en los requerimientos de la publicación. )

Salario

USD$62,000 - 128,000 /año
(Estimado por Torre La compensación mostrada no ha sido verificada por la organización. Es un estimado de Torre basado en los requerimientos de la publicación. )

Responsabilidades

• Coach and educate a set of customers on implementation and usage best practices for the Sonatype Nexus Platform to ensure smooth on boarding, faster adoption, increased footprint, etc. • Share field insights with your peers in Customer Success as well as our Sales, Product Marketing, and Engineering teams. Provide feedback on how to bring more valuable features to the product based on customer reactions and your hands-on experiences. • Discover and analyze gaps in the customer experience, identifying "early warning" signals and then working with cross-functional teams to address them • Act as the voice of the customer - use your insights to help us drive improvements, influence product roadmap, deploy customer advocacy programs, etc. • Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied

Requerimientos adicionales (que no sean habilidades)

• Our CSEs have from many different types of backgrounds including DevOps Engineers, Software Engineers, Quality Engineers, and Solutions Architects. While they paths are different, they all share the following: • Broad knowledge of modern software development life cycles and the tooling that development organizations use to build applications is important • Ability to travel 35% • Strong communication and interpersonal skills • Excellent troubleshooting and analytical skills • Well-honed project management and organizational skills • The desire to build long-term relationships and help our customers be successful

Idioma(s) requeridos

Inglés - fully-fluent

Acerca de la organización(es)

• We are 400+ employees from diverse backgrounds, that hail from more than 50 countries, and speak 15 languages. But, we all share one thing in common: we’re passionate about accelerating software innovation. Our vision is to put Nexus products at the center of every open source decision made by modern engineering organizations. We’re one of the fastest growing tech companies in America and have been named both a Deloitte Fast 500 and Inc. 5000 company three years in a row. We pride ourselves on being an open and supportive company, which is why we were named to Fast Company’s list of 50 Best Workplaces for Innovators 2018, 2019, and 2020. • We support our remote employee experience. While we have great office spaces in the Fulton MD, Tyson's Corner VA, London UK, and Sydney AUS, we’re very distributed and remote first (and always have been). We use a number of communication tools to connect across the company—and all remote employees have the opportunity to visit our offices and meet their teams face-to-face at team offsites. We also have an annual company offsite to get quality in-person time with the entire company at least once a year.

Detalles adicionales

• The opportunity to be part of an incredible, high-growth company, working on a team of experienced colleagues • Competitive salary package • Medical/Dental/Vision benefits • Paid Parental Leave • Paid Volunteer Time Off (VTO) • Business casual dress • Flexible work schedules that ensure time for you to be you • 2019 Best Places to Work Washington Post and Washingtonian • 2019 Wealthfront Top Career Launch Company • EY Entrepreneur of the Year 2019 • Fast Company Top 50 Companies for Innovators • Glassdoor ranking of 4.9 • Come see why we've won all of these awards

Beneficios adicionales

• Health insurance

Tipo de acuerdo

Empleado

Publicado febrero 14, 2021 02:53 AM

Diana Vargas
Diana Vargas
Administradora de empresas
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