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• We’re looking for a Client Service Associate to join the creative team and take on responsibilities
• Manage @BlockFiSupport on Twitter and serve as the point person for all client inquiries on social accounts including but not limited to Twitter, Facebook, Linkedin, and YouTube • Monitor BlockFi’s presence on review sites (Google My Business, Trustpilot, etc.) • Create social media guidelines as well as moderation policies and procedures • Address all comments, questions, and concerns in a timely manner and escalate urgent issues accordingly • Work closely with internal teams to ensure responses are accurate and compliant • Implement a tracking system to collect and organize user feedback and synthesize into actionable insights to improve processes and products • Keeping a pulse on what's top of mind for the crypto community and communicating with Social Media Manager to produce relevant and timely content • Lead the charge in collecting user-generated content for testimonials • Create and deliver a monthly report analyzing social care and response metrics
• 1-2 years of industry experience in a client-facing role • A knowledge of financial products/industry, FinTech, or the crypto space • Strong writing and communications skills • Flexible, with the ability to excel in a fast-paced environment • Attention to detail, excellent organization skills, and ability to manage multiple projects and responsibilities • Excited to work in an early-stage company and have a high impact on the future of the company’s growth
• BlockFi’s mission is to provide liquidity, transparency and efficiency to digital financial markets by creating products that meet the needs of consumers and corporations across the globe. We build bridges between traditional finance and digital markets that enable growth for all participants.
• BlockFi's leadership team has decades of experience in the traditional financial services and banking world, and we take a conservative approach to regulation that will position us well for sustainable long-term growth and expansion. • Our team is comprised of highly motivated professionals from diverse backgrounds. We are aiming to become the leading lender in crypto and are poised to redefine the global financial ecosystem for the better.
• Competitive salary • Unlimited vacation / sick days • Employer paid health coverage (vision, dental, 401K) • Weekly lunch stipend • Work alongside an enthusiastic, collegial, and driven team in a highly meritocratic environment
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