Liliana Merchán
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  • Liliana Merchán

    Liliana Merchán  Verified by 4 people. Click for details.

    About

    Detail

    Graphic Designer | Customer Service and Operations Management | Recruitment | Remote Worker

    Location 

    Bogotá, Bogota, Colombia

    relevant connections 

    Summary 

    Stats 

    10 signalers people signaled Liliana
    16 signalees people signaled by Liliana
    382 recommendation weight Click for details.
    668 contacts It's the sum of:
    • Your imported contacts;
    • People you've signaled;
    • People who have signaled you;
    • People you've recommended; and
    • People who have recommended you.
    103 views

    Contact Liliana regarding: 

    Flexible work
    starting at USD$20/hourly
    Hiring talent
    Networking

    Skills and interests: 

    Compiling skills...

    Languages: 

    English - Fully fluent Understands and communicates fluently, even complex ideas both written and spoken. Equivalent to C level of the Common European Framework.
    Spanish - Fully fluent Understands and communicates fluently, even complex ideas both written and spoken. Equivalent to C level of the Common European Framework.
  • Timeline: 

    Job
    Education

    Experiences 

    Jobs 43% verified
    • Torre Labs
      Dedicated Recruiter
      Verified experience
      Remote experience
      Torre Labs
      Jun 2022 - Current  (2 months)
      • Acquire and onboard new clients whether that involves small and/or big companies and guide them during their new talent hiring processes.
      • Make sure to enrich the candidate’s journey throughout the job application process.
      • Motivate the candidate to continue to move forward after each useful and proper feedback we provide.
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    • Teleperformance
      Assistant Account Manager
      Remote experience
      Teleperformance
      Jan 2021 - Mar 2022  (1 year 3 months)
      • Responsible for work environment, client satisfaction and profitability by being the leader of four lines of business units (phone, chat and email based) integrated by team leaders and agents.
      • Developed a team of assigned team leaders to meet and exceed performance, quality, end-user satisfaction, client satisfaction, churn rate and any other relevant key operational metrics by providing them guidance, motivation, support and education.
      • Outperformed quarterly targets by 15% on average mainly on our phone lines.
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    • Teleperformance
      Team Manager
      Verified experience
      Remote experience
      Teleperformance
      Oct 2019 - Dec 2020  (1 year 3 months)
      • Managed and developed 20 interpreters on average from different cities in Colombia such as Bogotá, Medellín, Barranquilla, Cali among others and Lima, Perú.
      • Built high-performance teams through employee engagement, well-being promotion while fostering trust with self-awareness, empathy, transparency and open communication.
      • Executed new retraining programs to empower our interpreters to perform at their best and increase our interpretation quality/client’s satisfaction.
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    • Teleperformance
      Bilingual Interpreter
      Remote experience
      Teleperformance
      Mar 2019 - Sep 2019  (7 months)
      • Interpreted medical, legal and administrative interactions through Linc and Softphone (internal client tools) while taking notes on a reusable writing board to ensure we didn’t compromise our client’s privacy and confidentiality.
      • Focused on achieving accuracy, clarity and genuine care for our customers who were mostly patients in need for guidance in order to improve their health.
      • Helped my team to develop an internal dictionary for the most complex regional and local terms to interpret live.
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    • Sutherland
      Support Agent
      Sutherland
      Jul 2018 - Sep 2018  (3 months)
      • Performed customer service and technical email/chat support in English for music streaming services.
      • We used Salesforce to follow up on email cases and customized templates were utilized depending on the type of inquiry from the customer in order to better provide answers and solutions.
      • An internal tool platform was used to manage all chat interactions where the troubleshooting process took place in real time.
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    • Concentrix
      Support Agent
      Concentrix
      Jun 2017 - Aug 2017  (3 months)
      • Performed customer service and technical phone support in English for prepaid cellphone lines.
      • We used different internal client tools to provide answers about customer’s inquiries regarding the product or service.
      • Supplied ongoing technical assistance to customers.
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    • Sitel Group
      Sales Agent
      Verified experience
      Sitel Group
      Aug 2015 - Sep 2016  (1 year 2 months)
      • Performed customer service and technical phone support in English for home appliance repairs and sold home warranties with free remodeling consultations.
      • We used Kronos (an internal client tool) to ensure all product/service issues and troubleshooting problems were resolved.
      • We scheduled technical visits and processed order/purchase transactions.
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    Education 0% verified
    • A
      Commercial Voice-over Acting (Basic Module)
      A Voz Academia de Expresión y Doblaje
      Dec 2021 - Current  (8 months)
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    • J
      Graduate in Graphic Design
      Jorge Tadeo Lozano
      Jan 2013 - Mar 2019  (6 years 3 months)
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    • Escuela Colombiana de Ingeniería Julio Garavito
      Computer Science (until 3rd Semester)
      Escuela Colombiana de Ingeniería Julio Garavito
      Jan 2006 - Dec 2008  (3 years)
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    • Colegio de Bachillerato Patria
      High School
      Colegio de Bachillerato Patria
      Jan 2003 - Dec 2005  (3 years)
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    • T
      Middle School
      The Community For Learning
      Jan 2000 - Dec 2002  (3 years)
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    • Colegio Naval de Manzanillo
      Elementary School
      Colegio Naval de Manzanillo
      Jan 1994 - Dec 1999  (6 years)
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    Recommendations 

    recommendations
  • Liliana's personality traits 
    Liliana's likely patterns of behavior, thought, and emotion. Based on the HEXACO model.

    Based on self-assessment
    Liliana Merchán
    Solitary/
    reserved

    Normal distribution

    When 0 = totally solitary/reserved and 5 = totally outgoing/energetic

    Global median = 3.50

    Standard deviation = 0.57

    Liliana’s score based on self-perspective = 3.56

    Liliana’s divergence from global median based on self-perspective = 0.06

    Outgoing/
    energetic
    Consistent/
    cautious

    Normal distribution

    When 0 = totally consistent/cautious and 5 = totally inventive/curious

    Global median = 3.41

    Standard deviation = 0.60

    Liliana’s score based on self-perspective = 3.88

    Liliana’s divergence from global median based on self-perspective = 0.47

    Inventive/
    curious
    Easy-going/
    spontaneous

    Normal distribution

    When 0 = totally easy-going/spontaneous and 5 = totally efficient/organized

    Global median = 3.44

    Standard deviation = 0.56

    Liliana’s score based on self-perspective = 4.38

    Liliana’s divergence from global median based on self-perspective = 0.94

    Efficient/
    organized
    Competitive/
    argumentative

    Normal distribution

    When 0 = totally competitive/argumentative and 5 = totally friendly/compassionate

    Global median = 2.94

    Standard deviation = 0.58

    Liliana’s score based on self-perspective = 3.81

    Liliana’s divergence from global median based on self-perspective = 0.87

    Friendly/
    compassionate
    Sly/
    avid

    Normal distribution

    When 0 = totally sly/avid and 5 = totally sincere/modest

    Global median = 3.19

    Standard deviation = 0.62

    Liliana’s score based on self-perspective = 4.38

    Liliana’s divergence from global median based on self-perspective = 1.19

    Sincere/
    modest
    Secure/
    confident

    Normal distribution

    When 0 = totally secure/confident and 5 = totally sensitive/nervous

    Global median = 3.43

    Standard deviation = 0.62

    Liliana’s score based on self-perspective = 3.06

    Liliana’s divergence from global median based on self-perspective = -0.37

    Sensitive/
    nervous
    Help Liliana get matched with people and professional opportunities by improving the accuracy of their questionnaire results.

    Liliana's professional culture 
    Liliana's values and professional dynamics. Useful for determining cultural fit. Based on the OCP instrument.

    Based on self-assessment
    Liliana Merchán
    Action-oriented
    Never

    Normal distribution for "action-oriented"

    When 0 = never and 5 = always

    Global median = 3.98

    Standard deviation = 0.93

    Liliana’s score based on self-perspective = 5.00

    Liliana’s divergence from global median based on self-perspective = 1.02

    Always
    Adaptable
    Never

    Normal distribution for "adaptable"

    When 0 = never and 5 = always

    Global median = 4.41

    Standard deviation = 0.78

    Liliana’s score based on self-perspective = 5.00

    Liliana’s divergence from global median based on self-perspective = 0.59

    Always
    Analytical
    Never

    Normal distribution for "analytical"

    When 0 = never and 5 = always

    Global median = 4.24

    Standard deviation = 0.86

    Liliana’s score based on self-perspective = 5.00

    Liliana’s divergence from global median based on self-perspective = 0.76

    Always
    Careful
    Never

    Normal distribution for "careful"

    When 0 = never and 5 = always

    Global median = 4.13

    Standard deviation = 0.90

    Liliana’s score based on self-perspective = 5.00

    Liliana’s divergence from global median based on self-perspective = 0.88

    Always
    Competitive
    Never

    Normal distribution for "competitive"

    When 0 = never and 5 = always

    Global median = 3.73

    Standard deviation = 1.19

    Liliana’s score based on self-perspective = 5.00

    Liliana’s divergence from global median based on self-perspective = 1.27

    Always
    Help Liliana get matched with people and professional opportunities by improving the accuracy of their questionnaire results.