Miguel Angel Suarez

Miguel Angel Suarez

About

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Administrador turistico y Hotelero
Bogota D.C., Colombia

Contact Miguel regarding: 

Flexible work
Internships
Starting at USD300/month
Finding mentors

Timeline


Job
Education

Résumé


Jobs 0% verified
  • InDriver
    Recruitment and quality agent
    InDriver
    Oct 2021 - Sep 2022 (1 year)
    - I was in charge of the creation of a functions manual, detailing processes and tips to improve the processes and performance of recruitment and information gathering. Contacting and recruiting potential users of the travel application, through calls and/or personalized messages with multimedia content. Sharing the benefits of the company and encouraging potential drivers to join the platform. Implement data collection strategies about the needs of registered and active users on the platform, in order to support the continuous improvement of the service,
  • Amazon.com
    Costumer Service Associate
    Amazon.com
    Oct 2020 - Jan 2021 (4 months)
    - Provide a professional, timely and quality service. Action-oriented,, while at the same time flexible and agile in solving customer problems, using a variety of software tools to provide information and correct problems after the sale of products.
  • Hopper
    Ticketing Experience Agent
    Hopper
    Jan 2020 - Apr 2020 (4 months)
    - I was part of the creation of a detailed function manual for the use f a GDS to make it easier for future employees of the company to learn the program. - Creating reservations for national and international airlines, managing reservation systems (GDS), problem solving, nderstanding situations, handling high pressure and high quality standards in customer service, with multicultural customer manage.
  • GDX Travel
    Representante del servicio de atención al cliente
    GDX Travel
    Sep 2019 - Nov 2019 (3 months)
    - En poco tiempo logre convertirme en un líder en servicio para mis compañeros de trabajo debido a mi buen servicio al cliente y mis capacidades de aprendizaje y enseñanza - Creación de reservas para aerolíneas nacionales e internacionales, manejo de sistemas de reservas (GDS), resolución de problemas, entendimiento de situaciones, manejo de alto nivel presión y altos estándares de calidad en servicio al cliente - En diciembre inicio el proceso de fusión con hopper y se fusiono completamente en enero
  • G
    Ticketing Agent
    Grupo Wayiu S.A.S- GDX
    Sep 2019 - Jan 2020 (5 months)
    - In a short time I managed to become a service leader for my co-workers due to my good customer service and my learning and teaching abilities. - Creating reservations for national and international airlines, anaging reservation systems (GDS), problem solving, understanding situations, handling high pressure and high quality standards in customer service, with multicultural customer manage
  • Compensar
    Promotor lúdico para Compensar
    Compensar
    Sep 2016 - Sep 2019 (3 years 1 month)
    - Liderazgo de varios equipos de trabajo en la creación y ejecución de eventos, así como elevar el estándar de servicio al cliente y así los clientes pudieron estar mucho más satisfechos - Acompañamiento a grupos de turistas, estudiantes y empresas durante actividades de pasadía y eventos conformados, coordinación de equipos de trabajo en logística y recreación, planeación - Ejecución de actividades recreativas, atención y servicio al cliente en las actividades desarrolladas por la empresa
Education 0% verified
  • Corporación Unificada Nacional de Educación Superior CUN
    Tourist and Hotel Manager
    Corporación Unificada Nacional de Educación Superior CUN
    Mar 2014 - Apr 2019 (5 years 2 months)
Awards 0% verified
  • L
    Leading several teams in the creation and execution of events, as well as raising the
  • s
    standard of customer service so customers could be much more satisfied
  • c
    contribute with the creation, maintenance and correct storage of the implements and the
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    necessary materials for the correct development of the different activities such as fairs
  • r
    recreational activities, among others