Customer success agent

Now hiring!

Customer success
agent

The 'Role' field is required.

Torre AI

An 'Organization' is required.
Let's make the work fulfilling for everyone!

Flexible

USD3/hourly

The 'Compensation' is required.

Ongoing project(s) (~24 hours per week)

Remote

GMT-09:00 to GMT-01:00

The 'Location' is required.

Posted 3 months ago by

Diana Montoya Verified
Head of candidate operations at Torre.co 🚀
Expectations

Skills and experience required

Proficient Knowledgeable in the skill and requires minimal supervision.

Customer success

Beginner Low levels of experience and may require significant supervision.

Attention to detail

Language(s) required

English - Reading Understands basic written communication.

Spanish - Native or fully fluent Understands and communicates fluently, including complex ideas, both written and spoken. Equivalent to B2 level and upwards of the Common European Framework.

Responsibilities and more
✅ Responsibilities: • Answer questions and doubts, providing the best experience to our candidates through chat, email, and internal communications channels. 🚀 • Communicate with candidates that are invited or are interested in applying. 📣 • Log the feedback we received in our internal system. 💪 • Quality assurance of the process. 🔍 ✅ Expectations: • You must be available to work on a fixed shift during the day. We currently have 2 shifts available: - 11:00 a.m. to 3:00 p.m. COL time. - 4:00 p.m. to 8:00 p.m. COL time. • You must start shifts on time. • You must be available to work from Monday to Saturday, including holidays. • We are looking for someone with availability to work overtime (those extra hours are paid). ✅ We’re eager to talk to you if you: • Have impeccable written communication. • Have a background in startups. • Have done tech recruitment. • Have done candidate success. • Are fast learners and resilient. • Have attention to detail, emotional maturity, and constructive thinking.
Meet your team

About Torre AI:

Torre is your matching network for work. We are looking for passionate professionals that will help us make finding work and finding talent transparent, humane, unbiased, and automated. Torre es tu red de nuevas conexiones laborales. Buscamos profesionales apasionados que nos ayuden a que encontrar trabajo o talento sea transparente, humano, imparcial y automatizado.

mission:

Making work fulfilling for everyone!

torre.ai

learn more about Torre AI

Online presence

Online presence

LinkedIn URL

Twitter username

Facebook username

Instagram username

GitHub username

GitLab username

Link to your website

To edit the organization's information go to Torre AI's team genome.

Admin access needed

Torre AI has to validate your admin access to edit their information. You won’t be able to edit until it is approved.

Manage team members

Manage team members

Leader

Need assistance?
Contact torre’s support team
Match and rank
To help you save time and make informed decisions:
Torre matches candidates and jobs using many factors.

Torre ranks candidates automatically.

As you use Torre, it learns which factors are most important to you and customizes its algorithms.

Factors have a different weight on the overall score.
Torre match and rank are still experimental tools. Your feedback and usage will help improve them.

Overall

How the job fits your preferences:

How you fit the job:

This job ranks: ?? out of ?? jobs for you

You'd rank: ?? out of ?? applicants

Detailed factors

Skills required

Compensation

Location

Proximity to the time zone

Language(s)

Organization(s) size

Type of job
Questions

Comments and questions about this job

Be the first one to comment

Post privately

Screening questions for candidates

These are screening questions of the application process that will filter and rank candidates.

Checkboxes

What hours are you available to work Monday to Friday?

Consider moving this filtering question to the top to be mindful of the applicant’s time.

Type your question

Record your question

*

Please make a video recording of your question.

Purpose*

Use as a ranking factor

Automatically filter applicant

Just learn more about the applicant

Checkboxes

What hours are you available to work on Saturday?

Consider moving this filtering question to the top to be mindful of the applicant’s time.

Type your question

Record your question

*

Please make a video recording of your question.

Purpose*

Use as a ranking factor

Automatically filter applicant

Just learn more about the applicant

Open (written answer)

How do you rate yourself reading English on a scale from 1 to 100%?

Consider moving this filtering question to the top to be mindful of the applicant’s time.

Type your question

Record your question

*

Please make a video recording of your question.

Purpose*

Use as a ranking factor

Automatically filter applicant

Just learn more about the applicant

Open (written answer)

How do you rate yourself writing English on a scale from 1 to 100%?

Consider moving this filtering question to the top to be mindful of the applicant’s time.

Type your question

Record your question

*

Please make a video recording of your question.

Purpose*

Use as a ranking factor

Automatically filter applicant

Just learn more about the applicant

Yes/No

Are you agree with the compensation for this flexible job?

Consider moving this filtering question to the top to be mindful of the applicant’s time.

Type your question

Record your question

*

Please make a video recording of your question.

Purpose*

Use as a ranking factor

Automatically filter applicant

Just learn more about the applicant
Stats
449 job opening visitor(s).

10%

44 candidate(s) started an application.

91%

40 candidate(s) have completed their application.

100%

40 applicant(s) have been reviewed.

(20 of the top 20 applicant(s) have been reviewed)

45%

18 applicant(s) have been mutual matched.

6%

1 hired.

0 applicant(s) were automatically disqualified during the initial set of screening questions.
The top 20 applicants are usually reviewed within about 6 hours.
50% of applicants have been informed of disqualification reasons.
Candidates
Similar jobs