Customer success agent
  • Now hiring!

    Customer success


    Let's make the work fulfilling for everyone!

    Ongoing project(s) (~24 hours per week)
    GMT-09:00 to GMT-01:00
    Posted 3 months ago by
    Diana Montoya Verified
    Head of candidate operations at 🚀
  • Expectations

    Skills and experience required

    Proficient Knowledgeable in the skill and requires minimal supervision.
    Beginner Low levels of experience and may require significant supervision.

    Language(s) required

    English - Reading Understands basic written communication.
    Spanish - Native or fully fluent Understands and communicates fluently, including complex ideas, both written and spoken. Equivalent to B2 level and upwards of the Common European Framework.
    Responsibilities and more
    ✅ Responsibilities: • Answer questions and doubts, providing the best experience to our candidates through chat, email, and internal communications channels. 🚀 • Communicate with candidates that are invited or are interested in applying. 📣 • Log the feedback we received in our internal system. 💪 • Quality assurance of the process. 🔍 ✅ Expectations: • You must be available to work on a fixed shift during the day. We currently have 2 shifts available: - 11:00 a.m. to 3:00 p.m. COL time. - 4:00 p.m. to 8:00 p.m. COL time. • You must start shifts on time. • You must be available to work from Monday to Saturday, including holidays. • We are looking for someone with availability to work overtime (those extra hours are paid). ✅ We’re eager to talk to you if you: • Have impeccable written communication. • Have a background in startups. • Have done tech recruitment. • Have done candidate success. • Are fast learners and resilient. • Have attention to detail, emotional maturity, and constructive thinking.
  • Meet your team

    About Torre AI:

    Torre is your matching network for work. We are looking for passionate professionals that will help us make finding work and finding talent transparent, humane, unbiased, and automated. Torre es tu red de nuevas conexiones laborales. Buscamos profesionales apasionados que nos ayuden a que encontrar trabajo o talento sea transparente, humano, imparcial y automatizado.


    Making work fulfilling for everyone!

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  • Match and rank

    To help you save time and make informed decisions:

    • Torre matches candidates and jobs using many factors.
    • Torre ranks candidates automatically.
    • As you use Torre, it learns which factors are most important to you and customizes its algorithms.
    • Factors have a different weight on the overall score.
    Torre match and rank are still experimental tools. Your feedback and usage will help improve them.

    How the job fits your preferences:
    How you fit the job:
    This job ranks: ?? out of ?? jobs for you
    You'd rank: ?? out of ?? applicants
    Detailed factors
    Skills required
    Proximity to the time zone
    Organization(s) size
    Type of job
  • Questions

    Comments and questions about this job

    Screening questions for candidates

    These are screening questions of the application process that will filter and rank candidates.

    What hours are you available to work Monday to Friday?
    What hours are you available to work on Saturday?
    Open (written answer)
    How do you rate yourself reading English on a scale from 1 to 100%?
    Open (written answer)
    How do you rate yourself writing English on a scale from 1 to 100%?
    Are you agree with the compensation for this flexible job?
  • Stats

    449 job opening visitor(s).
    44 candidate(s) started an application.
    40 candidate(s) have completed their application.
    40 applicant(s) have been reviewed.
    (20 of the top 20 applicant(s) have been reviewed)
    18 applicant(s) have been mutual matched.
    1 hired.
    • 0 applicant(s) were automatically disqualified during the initial set of screening questions.
    • The top 20 applicants are usually reviewed within about 6 hours.
    • 50% of applicants have been informed of disqualification reasons.
  • Candidates

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