Customer Service and Sales Specialist
Jan 2020 - Dec 2021 (2 years)
Evaluation and management of customer service indicators.
•Development of innovation projects and business growth.
•Study, control, monitoring, and scheduling of qualified leads.
•Training to improve customer service to employees focusing them on success and meeting objectives.
•Control, review, and analysis of income, balance sheet, profit and loss statement, event budgets, billing, and portfolio recovery.
•Administration and optimization of the marketing budget and customer acquisition (sales).
•Support in the projection of improvement plans for the company.
•In charge of projection and organization of business events.
•Decreased the number of complaints and claims submitted to the company by 35%.
